Delhi, India
Cisco Voice HCS Lead Engineer • Currently working as the Lead Engineer for the HCL team Managing Day-to-day operations for 4 Datacenters located globally in 3 continents for a Very Large Service Provider. • Troubleshooting services team for Hosted Collaboration Solutions (HCS) Associated with AT&T Service Provider • Specialties: Specialize in working for Cisco Applications for voice support starting from Call manager, Unity, Unity Connection, CUPS, Gateways, Service provider CUBE, Enterprise CUBE, PGW's and so on. • Tier III support for troubleshooting VOIP networks including CUCM, Gateways, IPCC, Unity, Unity Connection, Unity Express, CME and other application integrations. Hosted VOIP solutions • Cisco hosted solutions, SIP integration, Cisco unified communications solutions • Cisco Unified Communications Domain Manager (CUCDM/VOSS) • Cisco Unified Operations Manager and Cisco Prime Collaboration Assurance (CUOM/PCA) • Cisco Unified Commutations - CUCM, Unity Connection, Presence, Jabber, UCCX, CUEAC • Cisco Session border controllers: CUBE ENT SBC, CUBE SP - on ASR1000 series • Cisco Voice Gateways - TDM, PRI gateways Data Center • Virtualization | VMware vSphere 4.1, vSphere 5 • Compute | Cisco UCS B-Series and C-Series • Network | Cisco Nexus 7000, 1000v DVS, Catalyst • Storage Network | Cisco MDS Networks •BGP, OSPF, EIGRP
• Provide Design Consultation to Clients on their VOIP infrastructure to maximize the utility of the product and suit the needs of the Client • Implementing new sites for VOIP Infrastructure. • Handles Escalations from support engineers for quick and effective resolution • Do daily Checks on Cisco Call Manager, Cisco Unity , Cisco MPE, Cisco UC 560 to maintain 99% uptime • Liaise with Cisco TAC and Service Providers to Design/Troubleshoot/Implement Solutions for Clients • Conduct In-house training on new products and Solutions. • Create Documents for engineers so that they can understand and learn Technologies in a more Fun and intuitive way • Integrate/Plan 3rd Party Applications, Software with Cisco Call Manager
• Provide L1 and L2 assistance to the Cisco installed VOIP networks. This includes troubleshooting the networks belonging to Enterprise level customers like NASA, Defense and Civil Services etc. • This includes providing support for Cisco Call Manager (Cisco proprietary IP based PBX), Cisco Unity (IP based Voice Mail system installed in Windows platform), Cisco Unity Connection (IP based Voice Mail system installed on Linux platform). • Provide assistance to integrate Cisco proprietary products with Global networking protocols like MGCP, H.323 and SIP. • The work structure is based on online/on call queries opened by Cisco customers and providing them real time assistance and also through emails. • This includes in re-creating customer’s scenario in Cisco LAB to minimize the troubleshooting effect on the production network. • Also, do real time troubleshooting on a live network without affecting the production. • Set-up Remote Access to customer’s network for troubleshooting. • Troubleshooting steps include configuration check, lab recreates and traces analysis. At times, if customer wants to modify the default behavior of a Cisco device, contact Cisco Developers and get the codes modified. • Handle escalations for specific keywords like Call Manager and Unity integration, Database replication, Call flow across the PSTN and Mobility features.
Desktop Support, Mainframe server support, Lotus Notes Support.