India
Experienced in Sales, Service and Experience Cloud. Admin - Custom Apps, Objects & Fields, List View, Chatter collaboration, Reports & Dashboards, Data Loader & Import Wizard, Relationships, Validation Rules, Approval Process, Report Type, Process Builder, Lightning flows, Bulk Data Jobs through Postman/Workbench, Configuring access with Security Model, Field Service Configurations, Language Translations etc... Development - Experience Builder, Lighting Web Component, APEX(Sync & Async) & Triggers, SOQL, API Integration, SSO Enablement, Named Credentials, Platform Events, Deployment with Azure DevOps/Copado/Workbench/SFDX/ANT
Served as a Senior Salesforce Developer, leading and driving Sales and Service Cloud assignments from concept to delivery. Acted as a key resource within the agile team, taking ownership of the full development lifecycle, including requirements gathering, sprint planning, implementation, and production deployments. Functioned as the primary subject matter expert for Field Service Cloud, proactively engaging with Business Analysts (BAs) to gather new requirements and ensure the complete and successful delivery of implementations. Collaborated with cross-functional teams (e.g., Boomi Integration, .Net, and Website Teams) to define inter-related requirements and architect robust End-to-End solution approaches.
Worked as a Quality Team lead, handled customer satisfaction surveys with analysing the root cause and helped to improve the process, managed Incident, Request & Asset (Diskwipe) Management Audits and Analysis and helped to achieve the SLA & compliance. Experienced in Business Strategy Analyst with Service Now and Power BI Tools and worked on several Reports and Dashboards. Worked on Power Automate and MS Excel for automation and made data better with using analytics skill.
Worked as a Quality Analyst team member and handled all task related to Quality Process. Developed solutions with Data Analytics based on the requirements and helped Internal Team and Client for achieving the better process. Managed Customer Satisfaction Surveys, Asset Audits, Incident and Request Management Audits with MS Form and helped to do root cause analysis. Managed Service Now and Power BI Reporting and Dashboards and shared monthly reports to clients with analysis and exceptions. Handled several internal and cleint meetings with well presentation skills.