Italy
Multidisciplinary operator who thrives in chaos and turns ambiguity into opportunity. 7+ years building systems that scale, leading remote teams across continents, and delivering results in the global startup ecosystem. Plus years of experience in social media, with both my personal and professional channels. I bring creative instincts with operational discipline, plus the cultural intelligence to spot patterns others miss. Not your typical ops hire, that's the point.
- Advise creators and small brands on marketing strategy, content, and automation. - Built YouTube and TikTok presence from 0 to 70K+ followers and 3M+ views.
- Owned onboarding pipeline for Scandinavian enterprise clients, improving activation rates through tailored workflows and localized support. - Partnered with Communications to produce onboarding assets that scaled client education and reduced time-to-value. - Launched new Community platform
- Led NZ client relationships and helped scale ops during startup growth phase. - Created client onboarding workflows and improved internal tooling across teams.
- Managed team of 5; built CX system and onboarding processes from scratch. - Rescued underperforming customer support, boosting satisfaction scores by 65%.