Maharashtra, India
A highly accomplished professional with 16 years of extensive experience in Healthcare Industry. Excellent track record in managing P&L, Strategy, Non Clinical Operations, Projects, Technology Management, and Hospital Planning. High integrity,ability create successful outcomes in complex multicultural environment. Proficient in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters. Adept in acting as an ambassador of change for successful implementation of business solutions in organization’s within pre-set budgets and deadlines.
Healthcare Operations – Responsible for the all functions and support services, Capex and Opex budgeting and manpower planning, responsible for P&L & Cost Control. Responsible for operations, manpower management of Housekeeping, Food & Beverage, Telephone, security services, IT , Pharmacy and Gen. Stores and Engineering, Bio Medical Engineering, Front Office and Patient Care Services. Clinics. Security and Fire Safety – Responsible for Safe environment for staff and patients and updated infrastructure as per Fire safety norms and got the Fire License.. Engineering and Bio Medical Engineering – Responsible for Engineering function and 99.9% uptime of all equipment and utilization of equipments. IT – Responsible for overall Infrastructure management and security and implementation of HINAI Web based HIS and Oracle ERP. Patient Care Services - To lead services at all points of customer contact, and enable a superior quality experience for patients, through continuously training and refining all processes as part of NH Service Excellence initiative. To achieve heightened levels of customer service. Monitor admissions and discharge process Maintain rapport with consultants, patients and patient attendants Statutory Licenses & Audits – Responsible for getting all the statutory requirements like Lift Licenses, Rule 46 inspection, Safety Certification, PCB consents, Fire NOC, F&B license And for all operations Internal Audit compliance Responsible for Implementation of all departments SOP
Healthcare Operations – Responsible for the all non-clinical functions and support services, Capex and Opex budgeting and manpower planning, responsible for P&L & Cost Control. Responsible for operations, manpower management of Housekeeping, Food & Beverage, Telephone, security services, IT , Pharmacy and Gen. Stores and Engineering, Bio Medical Engineering, Front Office and Patient Care Services. Clinics. NABH – Leading NABH Core Committee, responsible for implementation of NABH.. Stores – Responsible for Overall Inventory function of IP Pharmacy, OP Pharmacy, Cath Store , CTOT Stores and General Stores. Security and Fire Safety – Responsible for Safe environment for staff and patients and updated infrastructure as per Fire safety norms and got the Fire License.. Engineering and Bio Medical Engineering – Responsible for Engineering function and 99.9% uptime of all equipment and utilization of equipments. IT – Responsible for overall Infrastructure management and security and implementation of HINAI Web based HIS and Oracle ERP. Patient Care Services - To lead services at all points of customer contact, and enable a superior quality experience for patients, through continuously training and refining all processes as part of NH Service Excellence initiative. To achieve heightened levels of customer service. Monitor admissions and discharge process Maintain rapport with consultants, patients and patient attendants Active member of Hospital committees in the hospital and participate in various decisions Extensively involved in pricing of healthcare services as part of ONE NH program Projects – Responsible for planning and execution of Clinics Statutory Licenses & Audits – Responsible for getting all the statutory requirements like Lift Licenses, Rule 46 inspection, Safety Certification, PCB consents, Fire NOC, F&B license And for all operations Internal Audit compliance Responsible for Implementation of all departments SOP for the support services
Administration – Responsible for the all non-clinical functions and support services & IT, Capex and Opex budgeting and manpower planning, responsible for P &L & Cost Control. Responsible for operations, manpower management of Housekeeping, Food & Beverage, Telephone, security services, IT , Pharmacy and General Stores and Engineering,. Infection Control committee member - Implementation of infection control process as per the IC committee recommendation Fortis Operating System – Team member for implementation of FOS matrix for Pharmacy , F&B, laboratory NABH - Member of NABH Core Committee, responsible for implementation of NABH of Facility Management. Stores – Responsible for Overall Inventory function of IP Pharmacy , OP Pharmacy, Cath Store , CTOT Stores and General Stores. Security and Fire Safety – Responsible for Safe environment for staff and patients and updated infrastructure as per Fire safety norms and got the Fire License.. Engineering – Responsible for Engineering function and 99.9% uptime of all equipment. Took major decisions like installation of Stand by 220tr Chiller Plant, Replacement of old Vacuum and Suction pump, 1010 KVA Generator and other infrastructure up gradation in the @17 year old building. IT – Responsible for overall Infrastructure management and security and implementation of Wirpo HIS and Mediff PACS. SPOC (Single Point of Contact) for Medtrak Implementation at unit. Projects – Responsible for planning and execution of Renovation project of all the floors of the hospital. Renovated 3-4 floors every year. Statutory Licenses & Audits – Responsible for getting all the statutory requirements like Lift Licenses, Rule 46 inspection, Safety Certification, Pollution control board consents for Biomedical Waste, Water and Air, Fire NOC and License. F&B license etc. Responsible for all Admin Dept. Internal Audit compliances. Responsible for Implementation of all departments SOP for the support services