Selangor, Malaysia
I work with clients to understand their needs and provide tailored solutions that create lasting value, build strong relationships, and support sustainable growth. With experience in sales, negotiation, account management, and after-sales support. I bring strong communication, collaboration, and relationship-building skills to every engagement and am passionate about creating value and fostering long-term partnerships.
• Client advisory & sales – Meet clients to understand their financial needs, explain insurance products (life, medical, general), and recommend suitable coverage. • Prospecting & relationship building – Find new clients through networking, referrals, and follow-ups while maintaining long-term relationships with existing policyholders. • After-sales service & claims support – Assist clients with policy servicing, renewals, and guide them through claims to ensure smooth settlement and customer satisfaction.
• Collaborate with internal teams and agents to achieve business growth targets • Foster communication between field agents and management to improve client experience and retention • Work with agents and leaders to design and host events aimed at generating leads and strengthening client relationships
• Work closely with the marketing team to come up with different campaign ideas; plan and execute the campaign accordingly, also in charge of monitoring the campaign to make sure everything runs smoothly • In charge of Professional user Generated Content (PUGC) of our app; coming up with new contents and constantly improving existing contents to ensure high productivity and quality • Monitor the content on our app daily to ensure our broadcasters are doing their content accordingly and there is no misconduct on the app • In charge of communicating with HQ (in china) on a daily basis for various reasons to avoid miscommunication – obtain new information about campaign held by HQ, submitting weekly report to HQ about the data/numbers from Malaysia and Singapore
Working as a streamer for the first time, I had to step out of my comfort zone and host for a large live audience platform on a daily basis, committing 120-200 hours a month, generating RM5000 a month. Aside from that, I also have to come up with creative content everyday to maintain the viewership and interest of online audience, mostly through storytelling and delivery of ideas and helpful opinions based on the experiences and education I have obtained.