Cologne Bonn Region
+ Leading external enablement for end-users - Training conceptualization for all clients (e.g. FMCG, finance, retail) - Conducting end-user training for 100+ participants - Leading onsite workshops at Fortune 500 companies - Creation of help material for self-service training - Consulting of Service organization and clients on enablement-driven user adoption + Leading the internal enablement program for the Service organization - Training needs assessment and following development of training curriculum - Conceptualization of onboarding program for new hires - Implementation of internal e-learning platform + Project lead to establish a global Service Desk (first-level end-user support team) - Hiring and onboarding team members - Quality control of best-in-class end-user support - Optimizing internal processes between Service Desk and the Service organization
+ Creation of KPI-based usage reports + Quality control of first-level end-user support + Managing a team of 5 Research Analysts + Onboarding of new team members