Istanbul, Istanbul, Türkiye
Experiences • Team Management Experience 70 ++ Employees. • Process Improvement Leader. • Monitoring Team, Major Incident, Problem Management Experiences. • IT, IO and NW Telecommunication Professional -- 14+ years. • Application Analysis / Development / Operation Experience. • Digital Transformation Leader, Strategy Planning Experience. • Agile and Devops Organization Experience. • Budget and Strategy Planning Experience. • Crisis and Business Contuinity Management Experience ++ • Vendor Management- MSP transformation Experience. • Experience 7x24 Critical Issue Support. • Project Management Skills. Personal Specialities: • Self-motivated and hard-working person. • Good Leader/Team Member. • Ability to adapt new technology and environments. • Strong Relationship Management. • Innovative Thinking- Creativity. • Strong Responsibility
* Lead products and operation teams (3 direct reports - team manager). * Responsible for business analysis, design, development activities and agile team for RPA Team. * Responsible for SAP operation team for all operational activities. * Responsible for HB Integration team (Middleware team) for all integration issues including management of merchants and internal business. * Responsible for HX Market operation team for all operational activities. * ITIL process design responsibility (Change, Incident, Event etc..). * Working on Budget Management Skills: RPA-SAP-Integration-E-Commerce-Mobile Application-ITIL Process
* Worked as CRM and Service Desk operation department manager (20 inhouse and 15 outsource employees) * Responsible for IT CRM transformation project as operation stakeholder. * Management experience on opensource applications, microservice structured applications, BI reporting issues, Infrastructure management of all services. * Experience and lead team on PostgreSQL-Mongo Dbs. * Experience and lead team on delivery process (Kubernetes, Docker, OpenShift platforms) * Lead team about automation on microservice, ocp and opensource environments. * Responsible for Budget Management * MSP transformation responsibility and Outsource team management experience
* Worked as Operational Excellence department manager (6 different teams management) (35 inhouse and 40 outsource employees) * Responsible for IT Monitoring Team and ITIL Process Management Team. * Responsible for User Access Management (IDM and SailPoint), Maximo-Netcool, Service Desk system applications. * Responsible for business analysis, design, development activities and agile team for Maximo-Netcool and internal applications. * Responsible for all ITIL Process. (Change, Incident, Availability, Event, Audit, Defect etc.) * Experience on big IT transformation Project as a IT and Business Coordination Manager (CRM, Invoicing). * Experience on Manage Service Transformation Projects as contract manager. (5 big team transformation 50 + employees) * Responsible for Budget Management * MSP transformation responsibility and Outsource team management experience.
* Worked as Senior CRM business analyst. * Worked as Project Manager for C-type Project * Responsible for Avea-TTNET and TT Mobile Online Self Service applications * Responsible for CRM, VAS, Mobile Number Portability and Documentum Systems * Experience on 4.5G Project as Lead Business Analyst, OSS transformation Project, Digital Signature application as product owner. Skills: Lead Business Analyst, OSS- 4.5G, VAS
* Worked as Senior CRM Operation Engineer analyst. * Responsible for CRM systems, Mobile Number Portability (MNP), FileNet, Cem Sai and BTK Contract Searching systems as an admin. * Responsible for specials project governed by IT Operations Directorate, such as Vendor SLA Management Process, Alarm Map Projects * Worked as Level 2 support, creating database procedure and altering existing ones Skills: IT operation, CRM- MNP
* Worked as Software Developer Engineer and Test Engineer * Worked on CS2K and CICM Products * Worked on special projects governed by department manager. * Worked on systems by developing new software and patching for previous release... Skills: Software Development, Testing