Belgium
My motto: be eager to find the answer to any question, you’re never to old to learn! My experience of more than 30 years in Sales and Operational Management, Customer Service, Inspection Services + Consultancy and logistics, gave me a broad perspective in client expectations, wants & needs. My highest priority in my career has been, is and always will be customer satisfaction. To understand a customer request I will listen attentively to their specific demand and situation to find the best possible solution. Never losing sight of any (safety) risk involved, specific procedures, applicable INTL, EU, BE and local laws and regulations. Out of personal interest, I follow new innovations in techniques and industrial products and the associated legislation and standards.
Why choose EREA? Because I work here ;-) Jokes beside, obviously you should choose EREA because we are the benchmark in low voltage transformers!! Check out our EREA products - Made at our production facility in Wijnegem near Antwerp. Our transformers are manufactured in Belgium by top-ranking designers and talented craftsmen. Our innovation and hands-on mentality make EREA your dependable partner for all low voltage transformer solutions from 50VA up to 400kVA. As well as immediately available standard articles, our experts stand ready to provide the custom transformer solution you need. Quality, safety and flexibility result in outstanding customer satisfaction. Together we can transform your project! Check our website EREA.be for : Transformers - DC Power Supply Units - Stabilizers - Power Line Protection and accessories (Protection Cases IP20 - IP23 - IP44 - Silent Blocks - Inrush Current Limiters - DIN-Rail Support)
As inside sales, I'm your first-line contact when you are interested in or have questions about our products! My main task is key account management for our largest customer, including coordination with CS and operations. In addition, I am backup for my colleagues inside sales during busy times and in their absence.
Mennens Belgium is part of the Lifting Solutions Group of Axel Johnson International: A close global cooperation in which the companies belonging to Lifting Solutions specialise in lifting equipment, steel cables, fall protection and related services. Today, Lifting Solutions comprises 22 market-leading companies with 91 service centres across Europe. Together we provide solutions to companies operating in many industries including offshore, renewable energy, marine, automotive, ports, fish farming, construction, pulp and paper, mining and steel. Although Lifting Solutions itself does not have a long history, the companies in the group do and they are all well-respected in their local markets. Together they have a great deal of expertise that is used to create the best solutions for our customers. Mennens is part of this privately owned Swedish industrial group with more than 150 companies operating in 30 countries. Axel Johnsons International bases its growth on a long-term approach to ownership in strategic niche markets, mainly technical components and solutions for industrial processes. Our Mennens BE services: Steel wire rope specialist Maintenance & Repair Drawbench Lifting Know-How Projects Our BeNeLux products: (Cleanroom) slewing & gantry cranes Hoists & Winches Hoisting beams & accessories Jakob Rope Systems Cranes, Gantries & Monorails Assembly of Steel Cables Fall Protection and all related lifting & hoisting materials. Over 130 years of knowledge and experience makes Mennens the market leader in the Benelux. Our activities cover the entire spectrum: advice, delivery, assembly, testing, certification, repair, maintenance, information and training.
My role: sales SPOC & problem solver for all Vincotte services : Notified Body services & Tailor made solutions for all energy & process industries ==> Technical Assistance / Technical workshops / Risk & conformity Assessments / Project Management / Safety Coordination / (a)NDT & NDT supervision / TPI - 3rd party shop inspections / Statutory Inspections / Commissioning / Safety trainings / Operate & Maintain & Dismantling phase / Bidbook assistance / etc.
- Expand, retain and grow the national chain / key account business and the customer portfolio in my area of responsibility inc. Relationship Management (incl. Project / marketing strategy / problem solving, implementing the company’s cross-selling strategy) - Build contacts with key customers, consultancy and technical bureaus to identify and influence decision makers / opinion leaders - Monitor and observe markets (competitors, customer needs, etc.) and provide feedback to organisation - Plan, prepare, maintain and evaluate the customer contacts related to new sales activities - Coordinate sales and services activities with the internal and external organisation, where related to customers in his area of responsibility (inc. Marketing) - Help developing and possibly implementing sales-stimulating activities (for example direct mail, telemarketing, seminars and conventions) - Support the development of sales information systems - Responsibility for the contribution margin development for account business in area of responsibility (e.g. implementation of price increases, product mix, service commitment to the chain) - Participate in the plan process of existing and new key accounts (sales plan, budget,…)
My challenge lies in reorganizing the back office and coaching and managing the team behind this certification process. Main responsibilities are to ensure complete Customer Service by monitoring the office team and auditors performance of the following : - Timely planning of audits - Cost efficient use of auditor team - Technical review of files done on time - On time delivery of draft certificate after technical approval of the reports - On time delivery of the original certificate to customer after payment of invoice - Bad debt control - All processes are done in compliance to technical requirements and rules & regulation of each standard - Training for all team members (office & auditors) in line with local legal and intercompany requirements - Monitor on time closure of internal/external non-conformities or customer complaints - Regular review of competences in cooperation with Technical Competence Manager - Optimizing administrative processes and efficiency improvement within the scope of responsibilities - Managing recertification Sales Process