Greater Toronto Area, Canada
*professional with' experience in the Banking, Administrative and customer service * Excellent written, oral and presentation skills and skilled at communicating courteously *Analytical thinker capable of executing task in a methodical way and with a high degree of accuracy *Proven ability to prioritize and work hard to meet tight deadlines while working in a fast-paced environment *Able to excercise discretion and judgment when dealing with sensitive and confidential information
proposing solutions to address customers financial situation Handle Inbound calls Review Transaction on customer accounts Help Resolve customer issues Make changes to customer accounts
Trained five customer service representative on customer service and other procedures, including maintaining files and sending correspondence Payed and received cash, cheques, and financial institutions from customers Performed as a team member in selling and cross selling bank product to meet sales goals
Offered Support and Solutions to customers in accordance with the company's customer service policies Initiated and managed business related issues with customers Informed current and potential customers of available banking services such as flexible account packages,mobile apps, latest technology, for more efficient banking transactions and experience
Demonstrated outstanding customer service, quickly resolved customer concerns and helped build customer loyalty Provided information in response to enquiries about bank products and services Assisted customers in making account payments and advised customers on product selection