Queens, New York, United States
8+ years of experience as a Salesforce business analyst working with business partners to determine business, data and functional requirements, Translate business and data requirements into Salesforce design Participate in and/or lead efforts to develop and execute testing, training and documentation. Self-starter and achiever under tight deadlines. Posses strong leadership, technical, analytical, problem-solving, and consulting skills along with excellent oral and written communication skills.
• Worked closely with Project Managers in project tracking, configuration management leading to “versioning” and risk management and setting up Traceability Matrices and Dashboards. • Managed various Developer Sandboxes, Developer Pro Sandboxes, and a Full Copy Sandbox for various developments and testing needs across the organization. • Experience in SFDC Development in implementing Apex classes, Triggers, Web services API, Visual Force, Force.com IDE, SOQL, and SOSL. • Possess excellent business, communication, and presentation skills. Adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, and email), to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts. • Strong understanding of Salesforce.com and its Development Life Cycle. • Experienced in full Software Development Life Cycle (SDLC) experience including Analysis, Design, review of Business and Software Requirement Specifications; Development, Testing as per the Agile software development methodology. • Worked extensively with Quality Assurance in developing test scripts using Quality Center as well as developing test cases and test plans and tracking and recording defects in the QA environment. • Experienced in Sales cloud, ETL Tools, Collaboration Cloud for all partner portals, customer portals. • Worked with various Content and Version Control tools like CVS and Clear Case. • Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management. • Greatly skilled in SFDC Development using Apex, Visualforce, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL, and SOSL.
• Created relevant documentation: Business Requirement Document (BRD), Functional Requirements Document (FRD), UML diagrams - Use Cases, Sequence Diagrams, Process Flow Charts, and Prototypes. • Created Use Cases, Process Designs, GAP Analysis, Data Mappings, Project Plans, and Requirement documentation. • Documented and shared the requirements with other Salesforce.com consultants for further implementation. • Created the workflows for automated case routing, entitlement management, alerts, and other processes. • Worked heavily on Lead to Cash Business Transformation project including Lead Generation, Marketing Automation, and Order Fulfilment functionalities. • Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company. • Create various profiles and configure the permissions based on the organizational hierarchy requirements. • Performed the role of a support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users. • Maintained and customized Salesforce implementation to ensure cross-functional business requirements are met. • Created Process Flow diagrams, Use Case Diagrams, Class Diagrams, and Interaction Diagrams using Microsoft Visio. • Assisted the testing team in Regression, Progression Integration, and Smoke Testing and approved/rejected Test Cases as and when deemed necessary. • Worked on various salesforce standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards. • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Maintained project plans, task, defect, and issues lists, lead meetings to discuss all aspects of the project’s execution, developed test scripts, executed UAT, participated in the QA process, and developed training materials and system documentation. • Identified various business processes and developed process flow diagrams for the business processes and validated the same with SMEs. Developed prototypes for the UI and also helped in the development of screen navigation flows. • Created documentation for workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic. • Developed the scope and vision documents that defined the primary goals, objectives, and scope of the project. • Developed business documents for Salesforce.com Custom objects. • Used MS Visio to carry out business modeling, data modeling (ER Diagrams), Screen Prototype, Object modeling (use case) to develop a business architecture for rapid and controlled Application development. • Created various custom reports for standard objects as well as custom objects to give a complete detailed overview of the customer (Account) Orders, renewal forecasting, and customer balance report. • Implemented S-Controls to manage sales plan call sheets within Salesforce, capturing data and call activity. • Primarily involved in developing a business model for developing the lead generation. • Provided support ongoing salesforce.com maintenance and administration services including periodic Data cleansing, Custom objects, Workflow, and Triggers. • Facilitated with team of two business analysts to elicit requirements in Joint Application Development (JAD) sessions by communicating with various backgrounds and skills, documented Scope Definition, Functional Specifications, Use Case document, Software Requirements Specification (SRS), and created User Interface Mockups/Prototypes using MS Visio.