Watford, England, United Kingdom
Customer Service Specialist with 3+ years of experience within the banking sector. In previous roles, I effectively communicated with clients, addressing inquiries related to account management and compliance while prioritising exceptional service, enhancing my attention to detail and organisational skills. I consistently focused on customer satisfaction, building positive relationships and ensuring compliance with internal policies. Notable achievements include streamlining communication processes, improving response times and employee satisfaction rates. I seek to leverage my people skills and experience in a challenging role that fosters growth and strengthens customer experience.
Career break for Childcare (Took a dedicated period for family care)
As a Client Services Associate at Bank Leumi (UK) plc, I enhanced customer experiences by supporting the Bank's Internet Banking System, LeumiLink, and assisting with account setup and maintenance. I efficiently managed customer inquiries, ensuring timely issue resolution and demonstrating my commitment to exceptional service. I developed trusting client relationships, consistently exceeding expectations through strong communication and responsiveness. This role honed my skills in data management and collaboration with cross-functional teams.
As a Customer Services Officer at Sparebank1 BV, I supported clients by addressing inquiries about banking products and account management through various channels. My commitment to delivering exceptional service helped me maintain a 100% customer satisfaction rating over a four-month period. I processed customer requests meticulously and maintained comprehensive records to ensure a high level of accuracy and compliance with banking regulations. I managed and resolved complex customer complaints, including debit card theft, using strong problem-solving skills. This focus on service excellence enhanced customer satisfaction and improved team efficiency.
•Checked individuals’ needs / progress and undertook all aspects of care for individuals within a care home. •Provided one-on-one training to new team members, enhancing confidence and enabling them to function independently within a few weeks. •Continually received personal requests and commendations from patients and family members. •Built strong, collaborative relationships with team member, resulting in improved operational efficiency and patient care.
In my role as a Customer Services Officer at DNB ASA, I effectively managed customer inquiries via phone and email, providing tailored assistance regarding banking products, credit cards, and account management. I successfully resolved customer grievances, ensuring compliance with banking regulations and consistently documented requests to maintain accurate records. I connected with clients and employed a proactive approach to problem-solving, which enhanced customer relationships and fostered trust.
As a Junior AML Analyst at DNB ASA, I conducted AML and KYC reviews for new and existing customers, ensuring compliance with regulatory standards. I investigated ownership structures to identify ultimate beneficiaries and politically exposed persons (PEPs) to mitigate risk effectively. By gathering essential documentation, I supported the bank's legal obligations while enhancing operational integrity.