London, England, United Kingdom
Law graduate from City, University of London, with hands-on experience in legal support roles. As a Caseworker at CAGE International, contributed to drafting accurate legal documents, simplifying complex legal information for clients, and managing sensitive cases with professionalism and empathy. Volunteered at an NGO in Whitechapel, assisting clients with language barriers and administrative matters. Gained valuable transferable skills through roles in customer-facing environments, including communication, organization, and problem-solving. At Jashan, ensured high-quality customer service while managing operations in a fast-paced setting. With a solid foundation in law and diverse work experiences, I am committed to contributing effectively to legal and client-focused environments.
Delivered high-quality customer service in a fast-paced environment, ensuring resident satisfaction. Managed packaging, delivery, tills, and stock efficiently, demonstrating strong organisational skills. Resolved customer inquiries and concerns, showcasing problem-solving and communication abilities. Adapted quickly to challenges, ensuring smooth workflow and consistent service delivery.
Drafted and prepared clear written legal information for individuals seeking support with legal and administrative issues, ensuring accuracy and accessibility, i.e. outlining key resources and simplifying terminology for clients with legal issues. Supported clients facing language barriers, facilitating understanding of legal processes and improving access to relevant services. Managed sensitive and confidential information in a professional and ethical manner. Demonstrated sound judgment and professionalism when dealing with vulnerable individuals and complex personal circumstances.