Bengaluru, Karnataka, India
I am a results-driven Business Development & Partnerships professional with extensive experience across B2B and B2C travel markets, driving sustainable revenue growth, strategic alliances, and market expansion within the travel, tourism, and DMC landscape. I bring a strong track record of building and leading high-value partnerships, onboarding and activating agency networks, reviving underperforming accounts, and scaling business through data-driven strategies and relationship-led growth. My experience spans managing end-to-end commercial operations — from market entry and partner acquisition to revenue optimization and long-term retention. On the B2C front, I have worked closely with sales and operations teams to understand consumer behavior, optimize product positioning, and enhance customer journeys — translating market insights into stronger conversions, repeat business, and brand trust. I am known for my ability to: Lead B2B & B2C growth initiatives across regional and international markets Build and nurture long-term strategic partnerships Drive revenue performance through structured commercial strategies Align cross-functional teams to deliver seamless client and customer experiences Identify new opportunities and convert them into scalable business outcomes I take a leadership-first, solution-oriented approach, combining commercial acumen with market intelligence to deliver measurable results. I am passionate about mentoring teams, strengthening partner ecosystems, and creating long-term value for organizations and stakeholders alike. 📩 Open to leadership discussions, strategic collaborations, and growth opportunities within the global travel industry.
Handle end-to-end B2B and B2C operations, supporting both partner-led and direct customer travel bookings. Manage B2B travel agency relationships, including onboarding, activation, account servicing, and ongoing business support. Support B2C sales flow, ensuring smooth coordination between customers, suppliers, and internal teams. Work extensively on the GCC market, managing both B2B agency business and B2C demand, aligned with regional travel requirements. Coordinate with internal sales, operations, product, and tech teams to ensure seamless execution of bookings and partner requirements. Assist in revenue growth and partner retention by optimizing existing accounts and resolving operational or commercial challenges. Monitor booking performance, handle escalations, and maintain high service quality and turnaround standards. Provide regular market and partner feedback to improve product offerings and sales strategies.
Responsible to work on Panorama/Ticketing tools to resolve the queries received from the Employees. Responding to inquiries regarding policies and programs including benefits, attendance, Payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set Quality Standards. Thorough knowledge of policies & processes for multiple Customers group. Ensure the Service level are achieved at all times for HRS processes. Innovative with a commitment to change and process improvement applying KAIZEN And LEAN methodologies. Integrity and discretion in dealing with sensitive information and ensure data privacy at All times. Take ownership for query resolution and individual metric.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Coached team on effective up-selling and cross selling methods. Escalation handling and Risk Management. Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations. Booked reservation for travel, hotels, rental cars and special events such as tours and excursions. Helping team achieve their sales monthly targets.