Mumbai, Maharashtra, India
I am part of the leadership team at JioCX, Jio’s CPaaS initiative, where I drive Revenue, Vendor Management, Alliances, and Customer Success. I focus on building cloud-first, AI-ready, and secure communication platforms (www.jiocx.com), shaping the future of enterprise communication. With 23+ years of cross-functional experience in 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗜𝗧 𝗽𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, I bring a results-oriented, profitability-focused mindset to every engagement. I’ve led strategic sourcing and vendor initiatives that have delivered measurable value—managing an annual technology spend of over $50 million and contributing to 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗯𝗼𝘁𝘁𝗼𝗺-𝗹𝗶𝗻𝗲 𝗶𝗺𝗽𝗮𝗰𝘁. My career is marked by successfully 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗹𝗮𝗿𝗴𝗲-𝘀𝗰𝗮𝗹𝗲 𝗜𝗧 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗴𝗲𝗼𝗴𝗿𝗮𝗽𝗵𝗶𝗲𝘀, delivering solutions that align seamlessly with business objectives and stakeholder expectations. From modernizing legacy systems to launching mobile-first platforms, I have consistently translated vision into execution. As a CXO-level leader, I focus on delivering value at the intersection of 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗮𝗻𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆. I am also a 𝗛𝗮𝗿𝘃𝗮𝗿𝗱 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗰𝗵𝗼𝗼𝗹 𝗮𝗹𝘂𝗺𝗻𝘂𝘀 and a certified 𝗖𝗣𝗦𝗖𝗠™ professional. 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 is at the heart of my leadership style. I work closely with cross-functional teams and enterprise stakeholders to align objectives and deliver exceptional results. I am committed to nurturing talent and empowering teams to reach their full potential—contributing to a dynamic, inclusive, and resilient organizational culture. 𝗧𝗵𝗲 𝘁𝗵𝗿𝗲𝗮𝗱 𝗮𝗰𝗿𝗼𝘀𝘀 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴: commercial instincts built at enterprise scale, a track record of turning platform capabilities into revenue businesses, and leading cross-functional teams through ambiguity toward measurable outcomes. 💡 My core strengths include: CXO-Level Business Leadership Procurement Transformation & Process Excellence Digital Transformation Product Innovation Strategic IT Leadership Cost Optimization & Value Engineering Ecosystem Collaboration – Creating synergies across cloud, telecom, AI/ML, and SaaS platforms I enjoy conversations at the intersection of enterprise technology, revenue strategy, and business architecture — always open to exchanging ideas with people thinking about where India's digital business infrastructure is headed.
As part of JioCX leadership team, I am involved in by developing and executing revenue-generating strategies that align with its mission to revolutionize communication solutions. Leading customer success initiatives, I enhance satisfaction, retention, and long-term value through proactive engagement and support. Collaborating closely with the leadership team is another crucial aspect of my role. I shape and implement business strategies that position JioCX as a leader in the CPaaS industry. By identifying and capitalizing on market opportunities, I expand JioCX’s footprint, ensuring competitive differentiation while working cross-functionally with internal teams and external partners to drive seamless service delivery and innovation. Additionally, I define and track key performance metrics, ensuring alignment with business objectives and driving continuous improvement in service offerings.
I led strategic procurement for Reliance’s IT & Technology function, transforming vendor management, strategic sourcing, and supplier collaboration to drive efficiency and innovation. By identifying and onboarding high-impact technology partners, I streamlined procurement processes and introduced cutting-edge solutions. Implementing cost optimization strategies across multiple high-stakes projects, I delivered substantial savings while maintaining top-tier service quality. From procuring critical IT infrastructure to integrating audiovisual and security solutions, I ensured seamless alignment with business objectives. Overseeing a $20 million annual procurement budget, I leveraged strategic negotiations and process efficiencies to generate a 10x return on investment, reinforcing procurement as a key driver of business success.
Led category strategies for IT, Professional Services, and Admin Services, partnering with Finance, Legal, and Operations teams. ‣ Achieved ~15–20% cost savings across categories by enhancing contracting and sourcing practices. ‣ For IT: Drove platform standardization, vendor reduction, and inclusion of security clauses in contracts. ‣ For Professional Services: Introduced Preferred Supplier Panels and Blended Workforce Models. ‣ For Admin Services: Centralized vendor contracting, streamlined renewals, and integrated billing systems. ‣ Oversaw vendor onboarding and contract renewals for an annual spend of ~$150 million. ‣ Supported team skill development via global certifications and exposure at industry forums like ISE and PALM Expo.
► Handling Program Management for the Technology Procurement function. This includes vendor management, identification of new partners and proposing and executing cost optimization strategies. ► Lead program management for Reliance Jio’s Media Services venture. Identified strategic rollout partners, assessed capabilities, issued recommendations and on-boarded vendors as Reliance launched 4G LTE service in India. ► Institutionalized PMO processes to ensure consultants adhered to and delivered on agreed deliverables without scope creep / loss of time. ► Influenced Product Roadmap, Budgeting, Technology evaluation and execution of multi-location projects, including partnering with consultants from Big4s as well as various Leading System Integrators ► Also served as Chief of Staff to CEO of Jio Media Services, including directing administrative, financial, and operational activities for Jio Media Services.
ISO Audit Documentation for clients, Business Development