Albany, New York Metropolitan Area
Managed a $700K book of business for the integrations feature, supporting customer growth, retention, and successful adoption of platform capabilities. Delivered proof of value for the integrations product, demonstrating strategic business impact that contributed to the successful acquisition of a startup. Partner with customers to scope, design, and deliver integrations aligned to their systems and workflows Built and scaled the end-to-end integration process (scoping → deployment), reducing time-to-integration by ~30%. Leading Subject Matter Expert for key software platform features, providing strategic guidance on solution scoping, implementation planning, and customer adoption to maximize business value. Partnered with sales teams to de-risk complex technical challenges, enabling confident customer decisions and contributing to closed-won opportunities. Developed one-click integrations that streamlined customer onboarding, reduced manual effort, and accelerated time-to-value. Collaborated with Product teams to define requirements, prioritize enhancements, and influence the development of new platform features.
- Created a customized Manufacturing Execution System (MES), improving scheduling efficiency, revolutionized data accessibility and reporting and brought visibility to a 35-million-dollar work backlog where there was none before. - Orchestrate the integration of cloud services (AWS, Node.js, React) into existing infrastructure, enhancing system performance and streamlining cross-platform data flow, resulting in a 30% reduction in manual intervention. - Manage relationships with key technology vendors, driving seamless third-party integrations improving system reliability. - Direct a cross-functional team, ensuring daily IT operations run smoothly with a focus on system reliability and efficient data integration, improving team productivity. - Build and maintain SQL databases (AWS RDS, MySQL), optimize system integrations to support critical business operations and added 30% more visibility and predictability on order delivery. - Spearheaded Lean initiatives, including value stream mapping and Kaizen events on the factory floor, driving process improvements and technology integration that modernized operations, and reduced waste in different departments by 5 to 15%, which increased efficiency and reduced operational errors. - Streamline operations by automating workflows and creating custom integrations with Monday.com, saving the team 20-30 hours per week and reducing errors related to manual data entry from 5 to 10 a week to nearly 0 errors a week. - Foster collaborative relationships with trades teams, C-suite executives (CFO, CEO, COO), and engineering staff, ensuring clear communication and alignment on system improvements and updates. - Deliver insights on change management strategies at the Power 2024 Conference (Paperless Parts, 06/01/24), advising manufacturing professionals on aligning technology with business goals to drive successful implementation and operational transformation.
- Promoted into a technology-focused role by leveraging industry knowledge and business acumen to drive IT system improvements, automating workflows, and enhancing overall productivity. - Developed Python scripts and utilized RESTful APIs to integrate legacy ERP systems with cloud-based tools, cutting manual workflows by 15-25 hours weekly and significantly improving operational efficiency. - Provided critical support for network infrastructure, security, and hardware for over 100 users, ensuring 99% system uptime and robust security, and fostering a seamless transition into technology-driven operations. - Played a key role in the successful integration of a new Managed Services Provider (MSP), optimizing operational processes and achieving a 40% improvement in IT support responsiveness. - Collaborated with cross-functional stakeholders to map business processes and provide actionable feedback for software design, ensuring effective integration and alignment with business goals. - Led the integration for a manufacturing startup, rolling out a system framework to key vendors, and setting the stage for future partnerships and scalability, achieving a smooth launch and operational success. - Pioneered the shift from traditional IT functions to a technology-driven approach, using systems improvements to solve business problems and ease operational burdens across the organization. - Fostered a culture of learning and development, actively mentoring team members and driving engagement through technology initiatives that supported business needs and streamlined workflows.