Greater Philadelphia
Years of managing small teams in the customer service field, proven in numerous soft skills including effective communication, attention to detail, and problem solving. Known for working independently, efficiency, training, and leadership. Hands on learner with a curiosity for learning and an executor who believes in delivering results and takes ownership of his responsibilities. Seeking to leverage strong leadership skills and communication skills in an administrative position.
Provide administrative support for up to 11 teams of diabetes healthcare providers Proficient in complex scheduling involving multiple providers, scheduling on average 200 appointments monthly Responsible for all financial reimbursement requests for all providers in Endocrinology Curating diabetes patient scheduling templates for rotating residents Training new hires on all job tasks to maintain standard and quality of care Responding to complex patient requests and concerns in a timely fashion; escalating appropriately when necessary Knowledgeable & flexible for workload coverage in absence of coworkers supporting various teams outside diabetes
Communicate and assist patients and families with their appointments Accurately register and update patient information and records Maintain and verify accurate up-to-date insurance information for each appointment Trained all new hires on all job tasks and implemented improvements to efficiency and day-to-day tasks Responsible for scheduling and maintaining providers’ appointment schedules
Lead order writer for the largest sales generating section of the store Responsible for inventory and daily maintenance of equipment Delegate assignments for projects to complete within the department Train new hires on all job tasks in every department
Team leader in managing store operations and role model in customer service Delegate daily tasks and work assignments throughout the store Manage the supply and demand of food and supply orders, implementing product rotation Analyze metrics and sales/performance data and suggest operational improvements Organize schedules and implement training plan for new hires Food Safety Certified and Barista Trainer Certified
Manage all overnight store operations, coordinating between overnight staff and management Responsible for night shift scheduling and assignments Interview, recruit, and onboard applicants and new hires Project Lead for the Fresh Juice Production Program, implementation of new product promotions and sampling programs
Review, manage, and shortlist candidate profiles Successfully sourced candidates for clients’ shortlisting preferences Prepare both clients and candidates on the interviewing and process