San Jose, California, United States
Ryan Koh is a passionate company builder and has been with Workato - an Enterprise Orchestration Leader in the early years of the company since 2015. He currently leads the Education and Training Team , empowering customers, partners and internal teams to be equipped with the knowledge to be successful in their journey with Workato. Being the second customer success employee in the organization, he has helped to build the company from ground up, which includes wearing many different hats from pre-sales, post-sales to implementation. He has been involved in the digital transformation of many key accounts at Workato and has personally led over 150+ implementation projects successfully for some of the largest fortune 500 companies across various verticals (e.g Manufacturing, Oil & Gas, Financial Institutions) over the years. His passion lies in inventing new, more impactful ways for businesses to be more efficient and drive towards desired business outcomes.
• Grew the Education and Training function from ground up from 0 to 20 employees, generating over 20X in training services in Year 1. • Led global training strategy and curriculum development for Workato's enterprise automation platform. • Designed and delivered certification programs and learning paths for our ecosystem. • Built scalable enablement programs that accelerated product adoption and reduced time-to-value. • Established training metrics and success frameworks to measure learning effectiveness and business impact.
• Started the Global Partner Success team to spearhead efforts in growing our technical partner team to support the partner ecosystem, hired 4 people to manage each of their region globally. • Created processes for partner team to engage with the partner success team, and created dashboard/metrics to measure efficacy. • Established bootcamps as a way of scaling out pre and post sales technical knowledge to our partners globally, ran 10+ bootcamps in both presales and delivery globally. • Collaborate with channel sales, customer success leadership and execuIves to conInuously improve process and hit revenue targets.
• Evaluate and revitalize pitch decks, one-pagers, summary sheets and relevant broad coverage activities for the clients • Managed relationships with key stakeholders and collaborate with people from the business unit to ensure smoother communications • Assisted in the launch of the annual Private Banker Wealth Summit for existing UBS clients
Monitored mulI-asset class porLolios in a systemaIc manner and delivered proacIve investment advice to clients. Conducted market research to facilitate preparaIon of pitch decks and monthly performance report for high/ ultra-high net worth clients, in doing so, managed to secure a client worth $110 million during this period.
• Tailored communications in health education from Fruit Juice to each specific out-of-home, high traffic channels such as terminals, institutions and pharmacies in Indonesia which contributed to sales high of $13 million/week from an average of $11.5 million/week • Worked with digital agencies such as Social Oglivy, Bates, Mindshare, Google etc to plan and manage digital campaign strategies for the Brand, enhancing digital traffic by 22% • Enabling a new channel for establishment of a brand community via enhancing the user interface designs and processing the customer experience • Co-chaired the Brand's Press Conference and Media Gathering 2014, Assisting with the logistics and program for these events • Incorporated insights and ideas on the ideation for a mobile game platform, lifting the brand engagement by 3.2% overall • Maintained brand’s users and followers through Facebook and Twitter, growing fan base by +67% and engagement rate by 11.64% • Enhanced the increased in brand's webpage authority rank through SEO-optimized writing, with comprehensive brand related and industry content totaling 12,000 words.
• Provided coaching services to 20 different passionate players active in the sport • Organized weekly meet up sessions with students for friendly competitions