Auburn, Indiana, United States
Technical project manager with 5+ years’ experience implementing cross-functional software in healthcare settings. Strong customer engagement and technical abilities that result in satisfied clients, punctual delivery, and long-term, cutting edge solutions.
Beacon Project Manager for Boston Children's Project Mosaic Epic implementation
Establish clear, concise, and effective goals and milestones and develop detailed phases to sequence the implementation process across teams and throughout the life of the project. Coordinate and manage teams capable of successfully advancing the project while adapting as necessary. Mentor junior managers to foster high-quality delivery and critical problem solving. Provide technical solutions to other managers. Project Management: - Guide operational stakeholders through interdepartmental implementation for each install - Cultivate diverse, dispersed teams in person and remotely across a wide range of customer engagements - Lead multiple concurrent high-cost technical customer implementations across multiple timezones - Identify key performance indicators and track all progress to guarantee successful implementations - Develop proactive risk mitigation strategies alongside customers to ensure on-time delivery Client Relationships: - Partner with customer executive teams to provide transparency on project progress - Review current-state processes to maintain key workflows while optimizing for future state operations - Coordinate preparation and delivery of project deliverables to Epic and customer leadership - Create standard operating procedures, baselines, and job aids to confirm operational readiness Ongoing Success: - Provide and deploy latest standards and tools to further streamline cross-departmental operations - Adapt workflows and configuration based on end user feedback and regulatory requirements - Operationalized utilization metrics at LCMC Health; increasing scheduling throughput by 30% - Composed custom metadata configuration to Atrium Health; eliminating manual data abstraction Internal Roles: - Oncology Development Liaison: Provide guidance to development projects based on real-world experience - Oncology Connect Lead: Prepare other managers for acquisition and merger implementations
- Maintained client relationships and provided on demand support for project planning and adaptation - Acted as a bridge of communication for varied functional roles to ensure clarity and eliminate redundancies - Represented Epic as the dedicated operational and technical contact for multiple installs - Overhauled testing methodology for oncology workflow; reducing volume of needed testing by 50%
- Assisted 100+ students in the development of ideas and arguments through clear and concise writing - Digitized and summarized complex academic works audiences in a variety of fields - Trained and supervised junior assistants in results-based correspondence with 300+ scholars
- Organizing and cataloging correspondence between 300+ professors and scholars from around the globe - Maintaining and updating databases with 200+ entries each for the BRANCH project and the Wiley-Blackwell Encyclopedia of Victorian Literature