Bracknell, England, United Kingdom
I am a dedicated and results-driven Account Manager with over 10 years’ experience in IT, including more than two years managing strategic client accounts within the MSP space. My background spans service desk support, technical engineering, and client management, giving me a strong blend of technical understanding and a relationship-led approach. I specialise in building long-term client relationships, acting as a trusted point of contact between technical teams and non-technical stakeholders. I focus on understanding business objectives, managing expectations, and ensuring services are delivered in line with agreed outcomes. My strengths lie in clear communication, representing client needs, and supporting clients in a way that builds confidence in their IT services and long-term partnership.
- Lead client IT strategy, roadmap planning, and quarterly reviews, including benchmarking and risk discussions. - Act as the primary point of contact for ongoing account management, relationship ownership, and service coordination. - Oversee the delivery of client technology initiatives across cloud platforms, server and physical infrastructure, networking and security, voice solutions, and AI adoption. - Translate business requirements into practical IT solutions by working closely with sales, engineering, and service teams. - Support pre-sales activities through solution design input and project scoping discussions.
- Providing first/second line technical support for customers - Responding to customer requests and inquiries in accordance to SLA’s - Troubleshooting and resolving issues related to hardware, software, and network connectivity - Logging all support requests and escalating to Technical Account managers when necessary