New City, New York, United States
Student studying Computer Science at Seton Hall University
- Provided technical support for IoT systems, including troubleshooting hardware, software, and mobile applications on iOS and Android devices - Logged, tracked, and managed support requests using Freshdesk ticketing system - Performed desktop support and computer hardware troubleshooting - Troubleshot network connectivity issues involving Wi-Fi, mobile devices, and cloud-connected IoT hardware.
-Performed daily maintenance and updates of the Customer Master Data, ensuring accuracy, completeness, and alignment across enterprise systems. - Investigated and manually corrected source data issues that caused failures in ETL processes, collaborating with upstream data providers to ensure data quality. - Monitored ETL pipelines and performed root cause analysis on failed loads, implementing temporary fixes while escalating recurring issues.
Personalized IT management services, cloud services, cybersecurity services and computer repair.