Hudson, Colorado, United States
Logistics & Operations Leader with 15+ years of experience driving efficiency, automation, and team performance in energy and logistics industries. Proven record of scaling support operations from frontline to department leadership, managing logistics for 30–40 frac crews nationwide. Skilled in AI-driven logistics software, process automation, KPI reporting, and cross-functional project management. Adept at building and leading high-performing teams in 24/7/365 environments.
Directed the Control Tower department, overseeing 4 shifts with 2 Shift Leads, 12 SuperPilots, and 12–20 Operations Control Representatives, managing logistics for 30–40 frac crews nationwide. Streamlined shift leadership structure and introduced automation initiatives, improving efficiency across 24/7/365 operations. Led AI chat support bot training, troubleshooting, and Knowledge Base development, reducing frontline support workload. Drove special projects, including workflow automation, KPI-driven process improvements, driver maintenance request enhancements, and updated training documentation. Designed and implemented Slack workflows for fines/fees management and carrier dispute resolution. Administered EFS Fuel Card program (activations, deactivations, disputes), serving as the primary liaison with Vorto Energy. Oversaw quarterly KPI tracking for Control Tower bonus eligibility, ensuring accurate performance assessment.
Supervised 3–5 Operations Control Reps and 3 SuperPilots, collectively supporting 30–40 frac crews nationwide. Directed shift operations, monitored performance metrics, and provided escalation support for complex logistics, billing, and technical issues. Trained and mentored staff on logistics systems and SOPs, driving improved team performance and consistency. Coordinated communication across drivers, suppliers, and internal teams to maintain uninterrupted logistics flow.
Managed logistics for 12–20 frac crews simultaneously across the U.S., ensuring on-time material deliveries and uninterrupted operations. Monitored shipment tracking, costs, and delivery timelines using AI-driven logistics platforms, improving visibility and efficiency. Resolved routing conflicts, supplier issues, and real-time shipment challenges to minimize delays. Built strong carrier and provider relationships to optimize service reliability and cost efficiency.
Responsible for safe and prompt delivery of customer orders. Oversee the operation and maintenance of vehicle and equipment. Maintain excellent customer contact both in person and over the phone.
• Grew client relationships by bringing value to their business process • Facilitated planning and design meetings between engineering groups to move efforts forward • Tracked action items and held groups accountable to ensure successful results
• Managed territory operations, including key accounts, and order fulfillment • SWAT team assignment to successfully oversee two (2) month mission-critical project in North Sea for key customer • Nurtured, developed, and maintained four (4) new accounts within first 12 months through networking and face-to-face meetings • Coordinated with Finance and Legal Departments for new customer setup • Updated CRM database with customer meeting notes utilized by various departments