Markham, Ontario, Canada
I am a Food Service & Retail Operations Manager with extensive experience, including over 20 years as a multi-unit leader with Jollibee Food Corp, barBurrito, Aramark Canada Ltd., Starbucks Coffee and Shell Oil. Experienced in catering and franchise operations, and managing stakeholders, customers and unionized employees, while providing an inclusive and fair work environment. Oversees management of cafeterias and operations of top branded retail food QSR including quality control, safety and standards compliance, cost control, labor management, budgeting and production planning. Proven leadership, coaching and training skills. Track-record of exceptional customer service, clientele development, financial performance management. Extensive experience in payroll and merchandise management, marketing, promotions, and event management. Highly skilled at planning, executing, and tracking the success of company-sponsored and self-initiated programs.
Supervision and management of franchised region of 16 stores. Overall management and supervision of franchisee on staffing, coaching and training, store operations and P&L analysis, safety and quality control. Conducts Franchisee training and onsite Franchisee staff Team start-up. Builds and maintains relationships with franchisees to ensure a successful business partnership . Monitors and analyzes key business indicators and trends, and understands local customer needs Develops and implements strategic operational plans to assist and supports performances of franchisee, region and business. Opened 4 franchised stores to date.
Catering Manager | Managed catering sales and operations including: coordination of staff and rental equipment, set-up, preparation, service, and menu planning, for events of varying size and complexity. Operations Manager | Overall management with full P&L responsibility of the Main Campus Cafeteria and several branded food retail outlets, including Tim Hortons, Starbucks Coffee, Pita Pit, Pizza Pizza, Subway, Manchu Wok and Booster Juice. Managed a Team of + 80 unionised food service workers, managers and supervisors. Retail Operations Manager | Managed the Kraft-Mr. Christie Factory and Employee Store. Successfully accomplished change management upon being hired to take over the role. Implemented all food safety requirements and procedures and transformed the unit to be a food-service compliant store.
Provided store leadership at Bayview Village Chapters with a team of 17 partners including 4 supervisors. Day to day management of a high merchandise Starbucks Store that include full P&L management, maintaining safety and food safety standards, merchandising and promotions, partner hiring, development and promotion, community involvement and recognition, and sales growth. Recognised as one of the only stores in the region that recorded an increase during this period.
Multi site Shell Retail Operator | Owned and managed 3 big-box gas service stations, each with full-service gas pumps, auto parts and lubrication centre, car wash station, and convenience store. Managed operations including P&L management, staffing, marketing, inventory control, and regulatory compliance. Led a team of 62 employees, including 3 branch managers, supervisors, pump attendants and auto mechanics. Consistently ranked in the top 5 for sales and mystery shopper scores in a district of 26 stations, and was awarded the “Top Retailer 2006” by Shell Philippines. Served as District Zone Chairman and on the board of Shell Dealers National Association for 2 consecutive terms of 2 years each.