Berlin Metropolitan Area
Experienced Operations and Logistics Manager | Driving Global Strategy and Customer Service Excellence | Expert in Sales Optimisation I am an accomplished professional with a robust background in operations management, logistics, and customer service spanning diverse industries. With a proven track record of enhancing operational efficiencies and driving substantial sales growth, I am dedicated to delivering strategic leadership and enabling high-performance teams. As the Regional Buying & Supplier Manager at Wundermart, I specialise in negotiating supplier agreements, optimising procurement processes, and facilitating market entry into new European countries. My role involves aligning procurement strategies with operational needs, enhancing supplier relationships, and supporting successful product rollouts. By negotiating favourable terms and implementing strategic agreements, I have contributed to significant market growth and brand expansion across multiple European markets. Previously, as the Regional Operations Manager at Wundermart, I led the design and implementation of a comprehensive warehousing and logistics model that transformed revenue from €34K per month to over €1.4 million annually. My initiatives included transitioning logistics operations to an in-house system, which improved inventory management and operational control across 11 locations. I also developed and managed a proprietary technology installation program, enhancing service reliability and operational independence. My strategic leadership in expanding into new cities drove item sales from 10K to 430K and increased the number of locations from 4 to 11. My journey in operations and logistics began with roles that honed my skills in managing distribution networks, optimising workflows, and delivering exceptional customer service. From overseeing logistics operations at Bondelivery to enhancing productivity and service quality, I have demonstrated a commitment to operational excellence and customer satisfaction. I am passionate about leveraging technology and strategic planning to streamline operations, drive revenue growth, and deliver exceptional customer experiences. My approach combines a deep understanding of logistics management with a strong focus on process improvement, team collaboration, and stakeholder engagement. Let’s connect and discuss how we can drive success together.
Job Duties and Accomplishments: ● Achieved optimised working capital and supported market expansion by negotiating supplier agreements and payment terms, facilitating the rollout of new ice cream products and entry into Spain, Poland, Italy, and Czech Republic. ● Enhanced operational efficiency and supported successful public events and marketing campaigns by aligning suppliers with cost of goods sold (COGS) and negotiating favorable terms across the UK, Germany, Austria, and France. ● Boosted supplier relationships and market growth by implementing international and local rebate deals and marketing agreements, contributing to a strategic expansion into new European markets and increased brand presence. ● Facilitated seamless execution of expansion plans by coordinating procurement strategies with operational needs, aligning cross-functional efforts to support market launches and growth across multiple countries.
Job Duties and Accomplishments: ● Met increased sales and operational demands by sourcing, coordinating and optimising warehousing responsibilities and logistics operations, establishing internal processes for improved efficiency ● Gained a revenue increase from 34K per month to over €1.4 million annually by developing and executing a comprehensive warehousing and logistics model for tech retail kiosks across Berlin. ● Streamlined inventory management and enhanced operational control for 11 locations by transitioning replenishment and logistics operations from a third-party service to an in-house system. ● Enlarged service reliability and operational independence by implementing and managing a proprietary technology installation and maintenance program for kiosks, replacing external vendors. ● Supported substantial revenue growth by leading the expansion into new cities, increasing item sales from 10K to 430K and growing from 4 to 11 locations.
Job Duties and Accomplishments: ● Delivered customer distribution requirements through the Hermes network, coordinating with key stakeholders such as Neptune, Next, JD Sports, Avon Groupage, Cormar Carpets, and Hendersons/Imperial Tobacco. ● Scheduled operations influenced by production line capacity and client demand surges while managing workforce and equipment availability, including C2C and C2B distribution with groupage warehousing. ● Led the customer service team, established productivity benchmarks for the returns team, and modernised training tools and staffing rotas for drivers, sustaining operational efficiency. ● Supervised last-minute customer changes, maintaining service excellence and contributing to Bondelivery's triple bottom line by focusing on safety, customer satisfaction, and financial sustainability. ● Oversaw groupage warehousing loading and unloading while delivering service capability to internal and external stakeholders in the logistics sector, maintaining seamless distribution operations. ● Gained the top position in the Hermes distribution channel in 2021 by increasing Parent and Child KPI levels to 98.5% from 95%, ranking in the top 5 of 32 depots. ● Reached a productivity benchmark for the returns team, handling a minimum of 100 parcels per person per hour, by establishing and maintaining efficient workflows, with peak performance reaching 146 parcels per person per hour.
Job Duties and Accomplishments: ● Attained efficient processing of sales orders and returns by coordinating worldwide imports and exports, completing sales call cycles, and producing and reviewing Work Instructions (WIs) and Standard Operating Procedures (SOPs). ● Streamlined processes by developing and implementing training programs, integrating the new purchasing and sales system Syspro, creating marketing collateral, and conducting minor contract negotiations. ● Assured operational efficiency and achieved Key Performance Indicators (KPIs) by providing comprehensive support in budgeting, production management, purchasing, and logistics liaison. ● Established smooth transitions and organisational adaptability by focusing on change management, managing behaviours, minimising backlash, and maintaining a positive approach. ● Enriched business operations by acquiring and applying knowledge of electrical and mechanical engineering-related products and processes, utilising effective communication, organisational, customer service, and selling skills. ● Assisted with organisational goals and objectives by participating in a strategic business review, providing insights and recommendations for improvement, and certifying alignment with overall strategies.
Job Duties and Accomplishments: ● Obtained high levels of guest satisfaction and operational success by overseeing operations, managing guest relations, and affirming exceptional service in both regular and special event settings. ● Secured the restaurant’s premium reputation by coordinating and executing catering services for various functions and special events, including detailed planning, menu development, and efficient on-site management. ● Improved overall guest experience and operational efficiency by supervising bar and restaurant staff, enforcing high service standards, and implementing strategic enhancements to maintain operational excellence.