Calgary, Alberta, Canada
IT Manager with 15+ years of progressive experience delivering secure, scalable technology solutions across enterprise environments. I lead teams responsible for infrastructure, cloud services, identity, security, and end‑user computing, with a strong focus on aligning technology initiatives to business outcomes. I have a proven track record of translating organizational objectives into practical IT strategies, modernizing platforms using Microsoft 365 and cloud technologies, and improving operational efficiency through automation and standardization. My role includes managing multimillion‑dollar budgets, vendor relationships, and supporting audit and compliance requirements. I value clear communication, strong partnerships with the business, and building sustainable IT services that enable people to work effectively while maintaining security, reliability, and cost control.
Lead and mentor a cross‑functional IT team responsible for infrastructure, applications, and end‑user support Develop and execute IT strategy aligned with organizational goals, balancing security, operational efficiency, and cost management Manage a $1.5M departmental budget, including licensing, vendor contracts, and service agreements Partner with business leaders to assess technology needs, prioritize initiatives, and deliver scalable solutions Oversee Microsoft 365, cloud services, identity, networking, and cybersecurity platforms Led migration from legacy phone systems to Microsoft Teams Voice, reducing telephony costs by up to 80% Serve as primary IT contact for external auditors, supporting quarterly and annual audits
Development, Training, and Deployment of Multi-Factor and Identity Management solution for key business applications Design, Coordination, and Implementation of infrastructure, security, and migration for new company Introduced central computer management platform, including application deployment and OS patching Creation of automated IT Onboarding and Offboarding application, streamlining account management Implementation of multiple security enhancement for on-premise and Office 365 systems and services Development and Implementation of IT Ticketing system for in-house support team
Support and Administration of infrastructure for PlyGem Canada and Mitten Vinyl Established Documentation solution for technical team Integrate Server and Network Monitoring Platform for site monitoring and maintenance, including servers, networking equipment, and storage
Support and Administration of infrastructure for organizations up to 1,500 employees Deployment, Support, and Administration of VMware, Hyper-V and Citrix environments Deployment, Support, and Administration of EMC, Dell and Nimble Storage Systems Worked closely with new and existing clients to establish and further develop relationships Deployment of Citrix XenApp and Microsoft Remote Desktop Service Farms for remote user access Design and Documentation of planned projects involving Technical Architecture changes Redesign and Rebuild of N-Central Monitoring Platform for site monitoring, including servers, workstations, networking equipment, and storage Mentoring and support for Tier 1 and 2 Technicians Work closely with Senior Architects in design, project planning, and implementation
Completed site upgrade from expiring physical servers to centralized VMware environment, including upgrades to Active Directory, Exchange and SharePoint systems Management, Security and Administration of SharePoint environment, including cleanup and reorganizing of sites with content managers, customization of libraries, and workflow design Build and Implementation of InfoPath forms, including SQL connections for ERP, which aided in streamlining and standardizing document generation for sales and administrative teams Design and documentation of Business Intelligence and Analytics platform, integrated with ERP Supporting staff and infrastructure for 7 offices across Western Canada and United States Established domain trust with acquired company to provide exchange, remote desktop and SharePoint services Implemented Active Directory Rights Management Services with SharePoint for file security in and out of the office Installed and configured Nimble SAN for use with VMware, Exchange and SQL Services Design and implementation using SharePoint 2013 for Project Management Portal, allowing internal staff and clients to collaborate while maintaining document management