Ryan Coleman

IT Support Professional

Kansas City, Kansas, United States

About

IT support and analyst professional with 8+ years of experience in the field with a wide range of software, hardware, and end-user support. I excel in providing expedient, thorough resolutions to various issues using limited information regarding end-user and back-end hardware, local network, internal and external applications, and web-based services.

Experience

  • Service Desk Analyst at National University
    Sep 2023 - Present · 2 yrs 11 mos

    IT Support for Students, Staff, and Faculty

  • ETF V Arm Brace IT Support at CGS Federal (Contact Government Services), U.S. Department of Justice, ATF
    Mar 2023 - May 2023 · 3 mos

  • Senior Service Desk Analyst at Optiv Inc
    Oct 2020 - Apr 2022 · 1 yr 7 mos

    Upstream IT support and troubleshooting for internal users

  • Information Technology Consultant at Fortitude Systems
    Sep 2020 - Oct 2020 · 2 mos

  • Technical Consultant at Full Potential Solutions
    Aug 2020 - Sep 2020 · 2 mos