Ryan Bull

About

Experience

• Lockton (3 yrs 9 mos)
  • Associate
    Mar 2023 - Present · 3 yrs 5 mos

  • Claims Consultant, Lockton-Zenith, Health & Community Services
    Nov 2022 - Present · 3 yrs 9 mos

• Claims Consultant at Zenith Insurance Services
  Aug 2021 - Nov 2022 · 1 yr 4 mos

• Workers' Compensation Claims Consultant at CGU Insurance
  May 2010 - Aug 2021 · 11 yrs 4 mos

   Manage a portfolio of policies for new and existing workers’ compensation claims to their completion, to the sat-isfaction of all involved parties.  Provide a high level of claims management service to injured workers and their employers  Build effective working relationships with employers, workers and treating medical practitioners to initiate sound return to work goals.  Liaise with medical professionals in regards to treatment, rehabilitation and development of return to work pro-grams for injured workers.  Reviewing files to implement best practice return to work and injury management strategies so that optimal re-covery outcomes are achieved.  Ensure claims are managed in accordance with company standards, the Workers’ Compensation and Injury Man-agement Act 1981, the Insurer’s Best Practices Act, and WorkCover’s  Develop and maintain structured Return To Work (RTW) plans for all injured workers; actively monitor RTW plans and communicate regularly with all parties to ensure achievement of goals  Maintain a portfolio of claims for several stakeholders and coordinate claim review meetings and case confer-ences.  Education of workers and employers in regards to the Workers’ Compensation and Injury Management Act 1981, and ensure all parties are provided the opportunity to comply with same.  Negotiation of settlement where deemed to be the most cost-effective way to finalise an ongoing matter.  Navigate complex situational environs between workers, employers, and other involved parties to work pre-emptive strategies for the clean, early and economical resolution of claims.

• Serco ()
  • Transperth Smartrider Administrator
    Jun 2008 - May 2010 · 2 yrs

     Quality control and auditing for the business unit, including feedback to staff and managers  Record-keeping for data entry staff  Assisting in the supervision of our business unit  Training and mentoring new staff, and acting as primary point of technical reference for the team.

  • Transperth Customer Service Representative
    Jun 2006 - Jun 2008 · 2 yrs 1 mo

     Problem solving  Enacting queries and complaints, and responding to customer queries  Assisting call centre staff with Smartrider technical knowledge  Mentoring new staff, and acting as point of technical reference for the rest of the call centre.  Customer support  KPI-based system of operation