Uxbridge, England, United Kingdom
Service Coordinator at Veolia UK with an MSc in Engineering Management from Brunel University London and a background in Mechanical Engineering. I support operational service delivery through effective coordination, planning, and stakeholder communication, with a strong focus on efficiency, compliance, and customer satisfaction. Driven by sustainability, operational excellence, and continuous improvement within engineering-led organisations.
As a Service Coordinator at Veolia UK, I support the end-to-end coordination of operational service delivery, ensuring efficient scheduling, compliance, and customer satisfaction across waste and resource management services. Leveraging my MSc in Engineering Management, I apply structured problem-solving, process optimisation, and data-driven decision-making to support daily operations and continuous improvement initiatives. Key responsibilities include: • Coordinating service schedules, resources, and vehicle allocations to ensure operational efficiency • Acting as a key point of contact between customers, drivers, and internal operational teams • Monitoring service performance, resolving issues, and ensuring SLA compliance • Supporting health, safety, and environmental compliance in line with Veolia’s sustainability standards • Using operational systems and reports to track KPIs, improve workflows, and support management decisions.
• Delivered excellent customer service by assisting international travelers with product inquiries, purchases, and brand recommendations. • Promoted and sold a wide range of products from various global brands, meeting and exceeding sales targets. • Provided personalized shopping experiences, helping customers select products that suited their preferences, leading to high customer satisfaction
• Provided exceptional customer service by guiding passengers during underground tube and train closures due to planned maintenance, ensuring clear communication of travel alternatives. • Assisted customers in navigating disruptions by offering personalized travel advice, reducing confusion and improving their overall experience. • Strengthened problem-solving and communication skills while handling diverse customer needs in real-time, contributing to smooth operations during closures.
1. Track record in designing and implementing innovative solutions for air and water quality, waste management, and pollution control in various industries. 2. My ability to work collaboratively with multidisciplinary teams. 3. Demonstrated strong organizational and leadership skills. 4. Air Quality Management: Monitoring and analyzing air pollutants, developing strategies to reduce emissions, and ensuring compliance with air quality standards and regulations.