Bay of Plenty, New Zealand
As the General Manager Product Solutions Group at Datacom, I lead a team of talented professionals who cover regional New Zealand in the North Island, delivering innovative and tailored IT solutions to our customers. With 30+ years of experience in the IT space I have a passion for customer satisfaction and I strive to achieve successful outcomes. My core competencies include business development, key account management, vendor management, and procurement. I also have a postgraduate diploma in logistics and supply chain management, which enables me to streamline business processes and gain competitive advantage for our customer partnerships. I believe that relationship management is crucial in this fast evolving environment, and I build trusted and mutually beneficial relationships with our customers, vendors, and internal stakeholders. My personal success is reflected in how happy, successful, and satisfied my team is in their work life, and I support their individual growth and career goals.
• Procurement – Decision maker for supply, negotiating price, ensuring delivery, reducing costs, increasing margin • Vendor/Supplier relationship management – resolving disputes and claims, maintaining partner programs/training • Projects – Managing just in time deliveries/supply, asset tagging, reporting. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels • Supporting Business Development Managers, including Pre-sales work, setting margin levels, Technical Skills, Producing Sales Quotations • Account Management/Customer Services – respond to all client requirements/issues/queries. Continual proactive communication to ensure longevity clients. • Event Management – Budget planning, venue, invitation list, invitations • Logistics – maintaining stock control, co-ordinating all stock movement including international freight • Product knowledge – keeping well informed of current IT products with all major vendors, completing on-line product training and exams