Brampton, Ontario, Canada
Aligning diverse industry and business needs to create solutions and opportunities that lower risk and drive positive change. 20+ years of experience leading cross-functional teams to deliver high-impact revenue-enabling systems valued as high as $600 million. Extensive qualifications in all facets of project life-cycle development – from initial feasibility analysis and conceptual design through documentation, implementation, user training, and quality review/enhancement. An effective communicator at all organizational levels dedicated to goal attainment. Adept at leveraging human capital by identifying needs, and directing teams to achieve optimal skills mix. Experience includes SAP, PeopleSoft, BAAN, Oracle (relationship database management, financials, and other solutions), Amdocs, Convergys, Portal, CSG, LHS, Seibel, EMC, and HP hardware / software solutions. Specialties: wireless, cellular telecommunications, business to IT alignment, operational readiness, IT cost reduction, complex problem resolution, negotiation, mission critical systems and solution integration, enterprise architecture, system performance & availability, vendor selection, data centre operations, process redesign, organizational alignment.
Led and Directed multiple concurrent security infrastructure and I.T. Service Management (ITSM) projects spanning multiple industries and clients. Coordinated with ISA management and clients to schedule resources and project deliverables against planned milestones. Technologies involved such as Palo Alto Networks, Intel / McAfee, Cisco and BMC Footprints.
My first role after EMC acquired BusinessEdge was to serve as Program Lead in the Project Management Office for our client British Telecom, London (U.K.) … 2007 – 2008 Created forecasting tools that would allow a program view of accounts available for migration, thereby crystallizing this project’s direction and focus Averted a £1.5 billion penalty by meeting stringent U.K. regulatory commitment Migrated 1 million customers with no customer impact, fallout, or lost revenues
As a management consultant with the Communications practice, represented BusinessEdge, at multiple clients, in the delivery of value added services related to IT and software development throughout the solution lifecycle. Projects included billing systems (Amdocs & others), system integration, efficiency studies, operational readiness, business continuity, program and project management , vendor evaluations, skills transfer, process redesign and organizational alignment.