Haslet, Texas, United States
Operations & QA Leadership | High-Velocity E-Commerce | Flagship Facility Launches I am a strategic operations leader with over a decade of experience driving excellence within the Amazon and Walmart e-commerce networks. I specialize in the "Launch and Scale" phase of high-velocity fulfillment centers, having played a key role in orchestrating Next Gen flagship rollouts and site-wide process standardizations. Throughout my career, I have focused on bridging the gap between high-level strategic vision and tactical execution. Whether I am managing a workforce of 250+ associates per shift or directing cross-disciplinary partnerships, my goal is always the same: to deliver elite, data-driven results while fostering a culture of high retention and continuous improvement. Selected Career Highlights: Operational Efficiency: Spearheaded equipment modernization that reduced site VCPU by 27%. High-Velocity Throughput: Drove a 39% Year-over-Year (YoY) increase in outbound productivity (UPH) through bottleneck identification and flow refinement. Launch Excellence: Managed the QA launch for Walmart’s flagship Next Gen Fulfillment Center with zero safety incidents and zero associate turnover. Quality Management: Exceeded annual DPMO goals by 140% while maintaining building-record audit compliance scores. Talent Development: Successfully onboarded 700+ associates with a 91% retention rate and mentored dozens of leaders into internal promotions. My leadership style is centered on team alignment and clear expectations. I believe in engineering robust feedback mechanisms and SOPs that empower teams to hit aggressive targets without sacrificing quality or safety. Following a planned sabbatical to manage family logistics and care for elderly dependents, I am eager to return to a leadership role where I can apply my expertise in complex systems and large-scale operations. Core Competencies: Next Gen Facility Launches | Operational Excellence | Quality Assurance (QA) | Systems Management | Large-Scale Labor Planning | Process Standardization | Talent Development & Mentorship | Data Analytics & Performance Metrics | P&L Management
Stepped away from the workforce to manage full-time care and logistics for two elderly dependents. Maintained professional development with continued mentorship of 3 former employees and industry reading.
Directed daily shift operations for a workforce of 80+ hourly associates and 4 salaried leaders, ensuring the seamless execution of high-volume production and fulfillment goals. Mentored and upskilled 4 direct-report leaders, fostering a culture of continuous improvement and professional development that enhanced site leadership stability. Orchestrated strategic shift management, utilizing real-time operational adjustments and data-driven performance reporting to optimize facility output and logistics workflows. Spearheaded cross-site efficiency initiatives that drove measurable improvements in key performance indicators (KPIs) across productivity, safety, and quality standards.
Orchestrated the QA launch for Walmart’s flagship Next Gen Fulfillment Center, managing all quality metrics with zero safety incidents and zero associate turnover during the critical launch phase. Exceeded annual DPMO goals by 140%, maintaining a 12k average against a 20k target while simultaneously reducing operational costs. Promoted six team members within a six-month period, demonstrating a high-impact leadership style focused on talent growth and organizational scalability. Established DFW5 as the national leader in the Next Gen network, engineered comprehensive feedback mechanisms that positioned the facility as the gold standard for quality leadership and training. Directed cross-disciplinary partnerships to align operational and network peers, ensuring the long-term sustainability of high-velocity fulfillment standards.
Reduced site VCPU by 27% by spearheading the modernization of equipment and streamlining system processes. Achieved the highest systems audit compliance score in facility history, establishing a new benchmark for operational excellence. Optimized QA operations in a high-velocity environment to consistently exceed network-wide quality and customer satisfaction standards. Developed a high-performance leadership pipeline, focusing on talent development that resulted in 5 internal promotions and increased team productivity.
Onboarded and trained 700+ associates while achieving a 91% retention rate during the first six months of operation, significantly exceeding network benchmarks for new facility launches. Architected the DFW6 site playbook, spearheading a successful building launch and establishing a standardized resource-sharing framework for network-wide peers. Engineered site-wide SOPs, AWIs, and standard work procedures, collaborating with cross-functional leaders to enforce high-compliance operational standards. Developed custom tracking tools and feedback loops that minimized rework and operational waste, accelerating team readiness and performance. Designed a continuous learning architecture that integrated retention strategies into the daily workflow, fostering a sustainable high-performance culture from day one.
Directed daily operations for a high-volume sortation center, overseeing the processing of 150k+ daily shipments while maintaining peak safety and quality standards. Managed labor planning and real-time balancing for a workforce of 250+ employees per shift, ensuring operational continuity under fluctuating volume conditions. Reduced downstream defects by implementing targeted coaching and feedback loops, fostering a culture of accountability and precision among hourly associates. Leveraged data-driven productivity reporting to identify performance gaps and execute corrective actions that boosted overall site efficiency.
Optimized product flow across high-volume fulfillment centers, ensuring strict adherence to network standards while maximizing site-wide throughput. Facilitated cross-functional communication between departments to preemptively adjust flow, effectively mitigating operational bottlenecks. Coordinated network-wide labor balancing, collaborating with regional teams to strategically allocate resources across a diverse fulfillment network.