Taguig, National Capital Region, Philippines
Throughout my career, I have gained extensive knowledge and honed my skills as a virtual assistant, providing comprehensive administrative, organizational, and operational support to various clients. I have a strong track record of exceeding expectations and delivering exceptional results in fast-paced and deadline-driven environments. Here are some highlights of my qualifications and experience: Broad Skill Set: Over the years, I have developed a wide range of skills, including managing calendars, organizing meetings, conducting research, drafting reports, and handling correspondence. My proficiency in various administrative tasks allows me to handle multiple responsibilities simultaneously. Strong Communication Skills: As a virtual assistant, clear and effective communication is crucial. I have exceptional written and verbal communication skills, enabling me to interact with clients, team members, and stakeholders professionally and efficiently. I am also adept at managing email correspondence, responding promptly, and maintaining confidentiality. Technological Proficiency: I am well-versed in utilizing a variety of virtual tools and software, including project management systems, cloud-based storage platforms, and communication platforms such as WebEx, Teams and Zoom. Time Management and Organization: Working remotely requires strong self-discipline and excellent time management skills. I have a proven ability to prioritize tasks effectively, meet deadlines, and maintain a high level of productivity. I am detail-oriented and thrive in an environment that demands accuracy and efficiency. Adaptability and Flexibility: Throughout my career, I have successfully adapted to various work styles, industries, and client preferences. I am a quick learner and can efficiently grasp new concepts and procedures. I am also open to feedback and continuously seek opportunities for professional growth and development.
Healthcare account Handles inbound and makes outbound calls to healthcare professionals Assists healthcare professionals with insurance verification
Healthcare account Accounts Receivable Made outbound calls to payers to review claims Claims reviewer and appeal writer
-Senior Processing Executive that handled personal Auto and Home insurance. Including Billing and Policy services. -Mentoring trainees or new hires. -Took inbound calls and made outbound calls to agencies or brokers -Data entry -Processing of requests of refunds -Technical Support
-Quality Evaluator of inbound calls of customer service specialist to ensure they are providing great customer service to callers/ providers. -Calibration calls with onshore counter part.