Canada
I am a healthcare operations and strategy leader with 16+ years of experience scaling multi-site clinical organizations, improving EBITDA performance, and leading digital transformation across $30M+ healthcare portfolios. I bring a unique combination of frontline clinical experience as a physiotherapist, senior operational leadership, and digital health strategy. That perspective allows me to connect boardroom decisions to frontline execution—and build systems that actually work for patients, clinicians, and the business. I’ve led regional portfolios through growth, acquisitions, EMR optimization, workflow redesign, clinic turnarounds, KPI implementation, and service expansion. Across senior roles, I have consistently delivered >10% revenue growth and EBITDA performance in the 30–35% range. I’m most energized by roles where I can help healthcare organizations scale, improve access, strengthen operational performance, and modernize care delivery through better systems, data, and leadership. Specialties: healthcare operations, digital health, multi-site leadership, clinic growth, EBITDA improvement, EMR/EHR optimization, mergers and acquisitions integration, payer strategy, KPI dashboards, team development, and patient experience. .
Directed full P&L accountability for Alberta region (8 clinics, $30M+ revenue); achieved >10% YoY revenue growth and very strong profitability (EBITDA margins well above industry benchmarks) via strategic planning and financial controls. Spearheaded business development and strategic partnerships with WCB Alberta, auto insurers (MVA), LTD providers, private health plans, and government programs—expanding services, access, and market presence province-wide. Delivered executive coaching and leadership development to 9 clinic managers and interdisciplinary teams; boosted clinical training, operational KPIs, and alignment with CBI Health’s innovative, client-centered mission. Optimized operations through service expansions, staffing refinements, strategic scheduling, extended hours, and utilization improvements—exceeded gross margin targets by >5% vs. budget in competitive market. Launched real-time KPI dashboard using data tools to track plan-of-care, client experience, and quality metrics; improved satisfaction scores and grew private-pay visits >12% YoY. Secured maximum 3-year CARF accreditation across sites via ASPIRE standards; ensured 100% regulatory/privacy compliance and enhanced patient outcomes with sustained excellence. Partnered with national procurement to launch retail client supplies line; drove strong incremental revenue in year one with significantly higher projected growth, supporting top-line and profitability gains. Championed quality improvement, risk mitigation, process optimization, and best practices; delivered superior clinical results and advanced patient-focused care.
Conducted strategic assessments of clinic business models and financial performance to support private equity due diligence and provincial-scale acquisition planning, identifying system-level opportunities for standardization, efficiency, and investment prioritization. Provided executive consulting on provincial healthcare strategies, including EBITDA optimization, operational standardization, business development, marketing and patient experience enhancements to align with broader system goals. Mentored clinic leaders on Electronic Health Record (EHR) system implementation and adoption, driving care coordination, data-driven quality improvement, regulatory alignment, and enhanced patient access across Saskatchewan practices.
Operational Leadership & Oversight: Oversaw 8 multi-province clinics, ensuring quality care, efficiency, staff performance, and regulatory compliance; managed 10 direct reports and 25 clinic-level oversight, leading diverse interdisciplinary teams to deliver complex rehab programs. Financial & Performance Management: Owned full P&L and budgets for $30M revenue clinics (avg. 31% EBITDA); optimized margins, established KPIs, and drove 7% YoY revenue growth through financial analysis, targeted action plans, market share gains, and post-acquisition integration. Team Leadership & Development: Mentored and coached clinic managers; led recruitment, onboarding, and training; played a key role in designing and delivering 4-pillar manager training program (Clinical Operations, Finance, Marketing, HR) to build leadership talent and enable scalable regional growth. Strategic Growth & Business Development: Executed strategic plans and service expansions; spearheaded Veterans Affairs Canada (VAC) rehab program rollout and scaling, delivering comprehensive medical/psychosocial/vocational care with strengthened payer alignment; launched retail products and bracing line across all regional clinics. Change Management & Integration: Led post-acquisition transitions, driving revenue/EBITDA uplift through process optimization, team integration, and regional synergies; executed turnarounds—one location from unprofitable (4 years) to profitable in Year 1 and 28% EBITDA in ~2 years. Stakeholder & Funder Relations: Built and strengthened payer/funder relationships (WCB, SGI, insurers, VAC), aligned contracts, negotiated favorable terms, and liaised with regional/national leadership for compliant, sustainable delivery. Quality & Outcomes: Tracked client progress/outcomes via KPI dashboards and quality assurance; championed patient-centered initiatives and continuous improvements to enhance rehab results and patient experience.
Strategic Leadership & Growth — Oversaw daily operations, performance metrics, financials, workflow optimization, and strategies for efficiency/growth; launched/grew private outpatient clinic from startup to profitability in 6 months, reaching 28% EBITDA in 2.5 years via new service lines, team expansion (to 12 staff), outcome improvements, and strengthened funder/referrer relationships. Change Management & Integration — Led operational turnarounds and process improvements, including one clinic from 17% to 35% EBITDA in 1 year through strategic realignment, restructuring, and coaching to boost team performance and profitability. Team Empowerment & Development — Mentored/coached clinical staff (physiotherapists, OTs, etc.), building a high-performance, collaborative culture; led recruitment, onboarding, training, and professional development to empower teams in decision-making and clinical excellence. Clinical Excellence & Patient Outcomes — Conducted high-quality assessments, treatment plans, progress monitoring, quality assurance, and patient-centered initiatives for optimal outcomes and continuous improvement. Community & Business Development — Drove community outreach, referrer relationships, and business development to increase clinic utilization, market share, and sustainable service delivery.
Awarded Sessional Lecturer of the Year (2014) for exceptional contributions to graduate physiotherapy education and mentorship in evidence-based, patient-centered practice. Developed and taught master's-level courses in Orthopedic Assessment and Treatment, promoting standardized clinical excellence and interdisciplinary collaboration.
Delivered outpatient orthopedic physical therapy at Hawaii’s only acute-care rehab hospital, treating musculoskeletal and post-surgical conditions. Conducted post-offer employment testing (POET) and functional capacity evaluations to assess job fit and return-to-work readiness.