Greater Brighton and Hove Area
I'm an outgoing chap, with a serious passion for all things bicycle related. I am confident in managing teams and can work on a one-to one basis easily. I am no stranger to getting my hands dirty and will add value to any team I am included in.
Overseeing Evans Cycles Mail Order Bike Despatch, Special Orders and Warranty Departments. Within this role I support the Distribution and Logistics Manager. Mail Order Bike Despatch - Working closely with the Workshop Manager in achieving company SLA's for building, packing and despatching bikes for customer deliveries. Making sure the customer comes first and providing a first class service. Special Orders - Assisting the Special Orders Manager and our network of Evans Cycles Stores to ensure non stock items are ordered and delivered within the specific time scale offered for this service. Warranty - Assisting the Warranty Manager with supplier recalls, the processing of store based Warranty claims with suppliers, logging B2B warranty claims, answering emails and phone calls.
Running a team of 20+ phone agents dealing with incoming contacts of Phone, Email, Live Chat and Social Media. From Sales to Customer Service. Reporting to Direct Sales Manager.
Ensuring the team took sales calls and emails within a specific SLA. Giving confident and precise knowledge and advice to get the sales.
Whilst at University I worked part-time at the Ride the Hill Mountain board Centre. Once Uni was finished this was a full time job. The role was to open the centre and assist staff in training customers to ride a mountain board. From one-to-one tuition to parties and corporate events.