Sydney, New South Wales, Australia
Experienced Administrative Support Officer with a demonstrated history of working in the Federal government administration. Skilled in research and policy analysis within the Private and Public sectors. Advanced expertise in interpreting and applying government legislation, policies, and procedures. Proficient in foreign languages, client services, financial & event management, and International Trade Practice. Dedicated support professional with a master's degree, focused on Immigration Law, Education, Diplomacy, and International Trade.
•Providing procedural information and the highest level of quality client service to Legal practitioners & other court clients •Leasing with judges’ chambers, Registrar, and external client to ensure the smooth operation of the court’s daily activities. •Liaise with other registries regarding hearing dates, the filing of documents and videoconference listings Interstate Registries. •Receipting and returning of files & other documents to other Courts and Tribunals. •Booking and Confirming of interpreters for appropriate court matters by liaising with interpreters provider’s organization. •Interacting efficiently and effectively with the eServices, Electronic Court File, eLodgement, and eCourtroom services that underpin the operations of the court. •Providing accurate information to court users filing documents or on the next steps in the Court process by reference to Court Rules, practice notes, and other available material on the management of cases of the Federal Court and Federal Circuit Court. •Assessing and processing court documentation, check for completeness, ensuring prescribed forms are used and that there is compliance with court rules through various channels. Internal Relationships: •Registrars – Liaise on complex inquiries regarding court rules & regulations. Establish strong knowledge of Registrars’ operations such as backfilling the Legal Case Manager role, as need arise. •Judges’ chambers – Liaise with Judges and their staff regarding docket support, the listing of matters and hearing fees. •The Registry Management Team – Communication about the day to day operations of the Registry. •Listings Coordinator – videoconference bookings, daily court listings, and other related activities. •Legal Case Managers – Assist in the management of allocated docket team support. •The Federal Circuit Court – Liaise with staff and Federal Circuit Court Judges regarding docket support, listing of matters and general queries.
Being the focal point for all telephone enquiries, gained increased knowledge about Burswood general enquires, for instance the Burswood Hotel Stay rates, Club Burswood Membership points system, Restaurant dining preferences, Burswood Dome Event Layout and Parking options Daily update of Burswood Intranet website using Desktop Publisher, uploading current Burswood Promotions for informational purposes. Increased departmental revenue by settling restaurant deposits for various events, for example the Melbourne Cup Lunch, Christmas Day Lunch and New Year's Eve Celebration Dinner. Undertake between 100-400 phone enquires weekly regarding hotel reservations for 2 hotel properties at Burswood. Completed various hotel administrative tasks using Opera Fidelos within daily timeframe Managed all FIT Bookings for the Government and Businesses Meetings held in Burswood Convention Centre Maintain department KPIs by answering Guest Services Enquires within timeframe