Tainan City, Tainan City, Taiwan
I am a long-term care professional with over six years of hands-on experience across home care, day care, site case management, administrative supervision and A-level case management. I began my career on the front line as a home care worker, later served as a care worker, site case manager and administrative supervisor, and currently work as an A-Level Case Manager at Chang Yi Long-Term Care Services Co., Ltd. My experience covers home assessments, care plan development, service coordination, family communication, resource referral, follow-up care, quality management and administrative settlement. In addition to long-term care operations, I actively explore AI and automation tools. I use AI Code Agents such as Codex and Claude Code to plan, build, refactor and test personal projects, including an AI investment advisor module, cryptocurrency trading bot, pixel game asset pipeline and automation tools. I also have experience in AI data annotation and quality evaluation through Toloka. My professional strength is combining frontline care experience with clear administrative thinking and practical AI tool implementation. I aim to improve service quality, reduce repetitive administrative work, and make long-term care workflows more structured, accurate and efficient.
• Conduct home and on-site assessments of clients’ physical and mental condition, daily living abilities and caregiver burden. • Develop individualized care plans based on assessment results and coordinate with families, care specialists and service providers. • Connect clients with home care, meal delivery and transportation services, and refer medical, rehabilitation, assistive device and social welfare resources. • Conduct regular home visits and phone follow-ups to monitor service usage and adjust care plans accordingly. • Handle complaints, care conflicts and emergencies, while completing data entry, record tracking and expense settlement.
• Coordinated resources and developed new cases to stabilize service volume and external partnerships. • Monitored and reviewed service quality, including performance management, accreditation preparation and continuous improvement. • Optimized administrative processes, reimbursement procedures and staff training. • Supported daily facility operations and cross-functional communication between staff, families and external partners.
• Managed case services and family communication for 12 dementia care and community care sites. • Coordinated program schedules, staff assignments, shift rosters and transportation planning. • Served as liaison with government agencies and supported daily site operations.
• Provided personal care services and daily support for elderly clients. • Designed and conducted activities to support clients’ physical, cognitive and social engagement. • Used the Kailin system for case documentation and service records.
• Delivered BA-code home care services and GA-code respite services. • Gained hands-on experience in home visits, client support and family communication. • Built a strong foundation in frontline long-term care service delivery.