Miami, Florida, United States
IT support professional with extensive knowledge and experience as a Network Systems Operator, Field Service Technician, and Digital Audio/Video Operator. Comprehensive PC and Mac proficiency, as well as sound knowledge of audio visual technology. Ability to work collaboratively as well as independently. Adept to learn quickly and work with a variety of technological systems. Analytical thinker with the ability to make quick decisions in high-pressure, fast-paced environments. Proven ability to identify problems and implement innovative solutions.
- Troubleshoot and resolve technical issues with various classroom technologies supporting a college environment - Provide technical assistance for screening room events - Install, configure, and maintain all workstation and software systems for staff, students, faculty, classrooms, and labs - Provide technology training and orientation - Provide support with live streaming in a live production environment - Utilization of Crestron touch screen panel and other hardware for integration with Blu Ray, Apple TV, desktop/laptop, etc. connectivity - Monitor daily Zendesk help desk ticket resolution - Maintain inventory and deployment of IT assets and hardware refreshes, and manage software license compliance - Collaborate with staff and clients to plan and implement college and special events
Responsible for the network security and reliability for all IT AV equipment located within LAX airport managed by JCDecaux. Tend to two server rooms, AC, sensors, electric, UPS, including cabling. Coordinate AV and screen vendor communication and service agreements. Manage virtualized environment running VMware, Medialon, Extron, Spintetix, Vista Spyder, and Daktronics LED. Develop and implement various network standards such as TCP/IP, LAN, WAN, WLAN, QOS, SIP, DHCP, NTP, and VLANs. Assist as needed with the daily monitoring of the Tom Bradley International Terminal installations (6 iconic features, 15 Gate Information Display Systems, filmstrip, LCD video wall, and Welcome LED wall). Analyze and troubleshoot field issues from the control room (first level of support). Escalate issues to second support level (service contracts with third-party vendors).
Managed a customer service environment, providing preventative and remedial maintenance on Toppan Passport printers, IBML high speed scanners, HP laserjet printers, Craden impact endorsement printers, Intermec thermal printers, Zebra P640i drivers license printers, Rockford Thompson book reader/chip writers, PC’s, and monitors. Trained on Datacard MX6000 Passport Card printer. Diagnosed and repaired secure credentialing equipment using schematic diagrams, technical manuals, and other tools in accordance with company procedures, government, and contractual guidelines. Maintained an inventory of equipment, spare parts, shipping equipment to repair facilities, and receiving replenishments using Oracle, Remedy, Great Plains for field engineering reports, as well as timesheets, and expense reports. Performed System Administrator duties including adding, moving, or removing users, assets, adjusting permissions through Active Directory, and managed servers.
Supervised a team of soldiers deploying and operating a JNN Win T shelter, providing critical secure and nonsecure voice and data services at Battalion level, along with Information Management Officer/Security responsibilities during Operation Enduring Freedom. Performed tasks including computer imaging, Active Directory configuration, Cisco troubleshooting (routers, switches, call manager, and firewall). PC/Laptop software and hardware troubleshooting, Promina 800 configuration, KIV-7/19 encryption/decryption, Fireberd analysis, configured TACLANE to secure VPN, Ku band satellite experience. Facilitated secure and non-secure voice, data, and radio communications during Operation Iraqi Freedom 2, including serving as a communications aide for a Brigadier General/G6 Tactical Division. Ran and terminated fiber, ethernet, and coaxial cables.