Noida, Uttar Pradesh, India
MBA professional with 6+ years of experience in Sales Support, Customer Relationship Management, Service Coordination, Procurement Support, and After-Sales Operations. Currently working with Dr. Froeb India Pvt. Ltd., managing customer inquiries, quotation preparation, international supplier coordination, order processing, inventory management, and service support activities. Experienced in handling end-to-end sales coordination, customer engagement, vendor management, import operations, and complaint resolution. Proven ability to build strong customer relationships, coordinate with cross-functional teams, and ensure smooth execution of sales and service processes. Skilled in CRM handling, quotation management, customer success, business communication, MS Excel, Tally ERP, and documentation management. Passionate about delivering excellent customer experiences while contributing to business growth and operational efficiency. Open to opportunities in Inside Sales, Customer Success, Customer Relationship Management, Sales Coordination, Business Development, and Operations Support.
Managing complete customer lifecycle from enquiry to after-sales support for food processing machinery and spare parts. Managed relationships with 200+ customers and coordinated with 40+ vendors/suppliers for procurement, order execution, and customer support. Coordinated with international suppliers from Germany, Austria, Spain, and China for machinery and spare parts procurement. Handling import coordination, shipment tracking, dispatch follow-ups, and delivery scheduling. Preparing techno-commercial quotations, Proforma Invoices, Purchase Orders, invoices, and commercial documentation. Coordinating machine installations, commissioning activities, machine trials, and service visits with field engineers. Managing customer accounts and ensuring timely resolution of service-related issues and complaints. Monitoring inventory levels and coordinating spare parts procurement to maintain stock availability. Acting as a communication bridge between customers, suppliers, logistics partners, service engineers, and internal departments. Tracking pending quotations, orders, deliveries, and service activities to ensure smooth business operations. Maintaining CRM records, customer databases, service reports, and commercial documentation. Supporting management with procurement planning, supplier communication, and operational coordination. Building long-term customer relationships through proactive follow-ups and continuous support. Ensuring high levels of customer satisfaction through timely communication and efficient service.
Managed sales enquiries for food processing machinery, spare parts, and consumables. Identified customer requirements and recommended suitable machinery and spare parts solutions. Prepared techno-commercial quotations, proposals, and pricing offers. Coordinated with suppliers regarding product specifications, pricing, lead times, and availability. Conducted regular follow-ups with customers for quotation approvals, negotiations, and order confirmations. Assisted customers with product selection, machine specifications, and technical information. Managed the complete sales cycle from enquiry generation to order confirmation. Coordinated with procurement, logistics, and service teams to ensure smooth order execution. Maintained records of quotations, orders, invoices, and customer communications. Supported business development activities through customer engagement and follow-ups. Assisted in generating repeat business through strong customer relationship management. Ensured timely communication regarding order status, delivery schedules, and service requirements.
• Managed import of machinery and spare parts from international suppliers (Europe & China) • Coordinated with global vendors for order placement, tracking, and timely delivery • Handled inventory and stock management to ensure availability and avoid shortages • Prepared quotations, Proforma Invoices, challans, and final invoices • Coordinated with engineering teams and assigned service engineers based on requirements • Maintained customer database, service records, and documentation • Acted as a bridge between customers, suppliers, and internal teams • Ensured timely issue resolution and improved customer satisfaction
Generated customer leads through telecalling, referrals, and customer follow-ups. Assisted customers in selecting suitable insurance products. Explained policy benefits, premium plans, and claim procedures. Managed customer documentation and policy issuance processes. Maintained customer relationships and renewal follow-ups.
Handled customer queries and policy-related support Assisted clients in policy updates, renewals, and documentation Maintained customer records and service reports Ensured smooth communication between clients and internal departments