Changning District, Shanghai, China
-Create the roadmap of the Smart Restaurant products (including mobile dish order, mobile lining-up, e-payment, etc). Provide business-end digital solutions for restaurant owners. -Product design: lead a team to launch products such as SCRM, restaurant commodity(dish) systems, sales efficiency systems, etc.
• Community operations: Initiated the EF-branded online English learning community. • Service design: Design services for new online English learning product called EnglishCamp.
EF360 Global management trainee. Focus on new product development. Projects include: • iOS App Products: Designed and managed the development of the million-user iOS application called English Sentence Challenge. • Online learning platform EnglishCamp: developed the new learning platform from scratch. Ideate, design and conduct iterative tests using user-centered methodology. • Coaching project: Initiated the 1 to 1 mentor phone coaching service for EF’s online customers. Published an internal coaching guideline covering coaching skills, persuasive technics, influence technics, service standards and training methods.