Strasbourg, Grand Est, France
Aligning business and technology strategies in LifeScience to drive continuous improvement and business excellence
• Electronic Batch Record software deployment • Data Historian software integration
• Centralized NPDI process and collaborated with Product Managers to align product data from development to eCommerce. • Partnered with cross-functional teams to ensure accurate SAP data management and support commercial process optimization. • Increased awareness of NPDI processes, drove global process improvements, and trained stakeholders.
• Led the further deployment of SAP NPDI system, acting as the primary liaison between local business units and global teams to ensure alignment on business processes. • Identified and addressed process gaps, developed workarounds, and supported key users through the entire implementation journey. • Managed critical end-to-end business process tests and monitored KPIs to ensure successful system deployment and process improvement.
Explored innovation in the personalized medicine field. Proposed business strategies for future product development
• Increased company sales by effectively integrating European sales strategies with local sales operations. • Collaborated cross-functionally with sales and technical teams, using data-driven insights to optimize sales processes and customer engagement.
• Provided technical support for microbiology and diagnostics products, focusing on cross-country collaboration and customer satisfaction. • Strengthened internal communication with sales and marketing, aligning product support strategies with business goals to improve service efficiency.
Supporting blood analysis laboratories and transfusion centers by remotely solving technical issues arising with the company equipment line and troubleshooting tests results obtained with the clinical chemistry company portfolio.