Greater Sydney Area
Interest and experience in enterprise Software as a Service (SaaS) solutions and Service Oriented Architectures (SOA). KEY ACHIEVEMENTS: • Lead all aspects of the business and the overall strategy for an enterprise software startup from the ground up including sales, marketing, operations, development, delivery, and support. • Designed, architected, and launched a new solution to market (Quivers) with a team spanning 3 continents: US, Australia, and India. • Qualified for RightNow Presidents Club (100%+ sales achievement) for 2009, 2010, and 2011. • Received the following recognition from RightNow: - "A" Team Award - Professional Services Peer Award - Exceptional Sales Support Award • Scoped and managed diverse team during on-site, end-to-end delivery of 600+ seat full CRM (Sales, Service, Marketing, and Feedback) deployment for India’s largest travel company. • Designed and prototyped first-ever instance of web services on a commercial aircraft (patent issued). • Received Microsoft’s Most Valuable Professional award in academics. Specialties: Software architecture, software integration design, international project management, customer training, business process design, sales engineering, customer experience strategy
• Lead all aspects of the business and the overall strategy for an enterprise software startup from the ground up including sales, marketing, operations, development, delivery, and support. • Focus all business areas on common, quantifiable goals with clear action plans to reaching those milestones. • Remove barriers for team members to achieve goals, both for the business and their own careers. • Revise corporate messaging/positioning and rebranded the company based on the core competencies. • Define the core values to solidify the corporate culture and approach to all client interactions. • Gain major, globally recognized clients in the sporting goods, automotive, apparel, 12-volt, and hobby industries. • Open new revenue streams, both one-time and reoccurring. • Achieve consistent triple digit percent revenue growth year-over-year.
• Lead team for the development, pre-sales, professional services, and support of a new cloud-based social eCommerce solution. • Team members are located in Australia, USA, and India. • Responsible for contract and relationship management with outsource partners. • Define short-term and long-term strategies for functionality, architectures, hosting, and integrations to reach Client requirements globally. • Manage all internal system selection and deployment to ensure teams (such as Sales) can meet their goals while providing sufficient analytical visibility across the organization. • Meet with Clients to fully understand their needs and create plans for how the solutions can improve their businesses. • Leverage best-of-breed cloud-based technology solutions and drive best practices in all aspects of development, pre-sales, delivery, and support.
GraniteStack is an AI-driven, low-code solution that empowers entrepreneurs to build, launch, and scale their own dedicated, end-to-end software platforms.
Thoughts2Binary (T2B) is an offshore software development business specializing in helping leaders create valuable technology solutions using a quick, high quality, low-cost approach. With clients in the US and Australia, T2B has implemented solutions ranging from mobile apps and admin panels to core infrastructure, APIs, plugins, and integrations. For some clients, it is project-based, for others, T2B is the entire product development arm. T2B works with clients in the events, eCommerce, telematics, workforce management, car racing, video learning, and travel verticals.
• Lead the team of Solutions Consultants and Solution Architects to meet pre-sales requirements for Clients throughout Asia Pacific (APAC). • Team members were located throughout APAC including Australia, Singapore, and India. • Focus on long-term strategy for pre-sales team including the resourcing demands, training, and career growth. • Ensure team members are adequately trained and skilled to work with account managers in the region. • Present on Customer Experience, CRM, and cross-channel solutions for company and industry events in the Asia Pacific region. • Work closely with major organizations in various verticals to ensure successful pre-sales engagements including project architecture, estimates, and positioning. • This position originated as Manager, Solutions Consulting APAC for RightNow Technologies (acquired by Oracle).
• Team closely with customers (all verticals) throughout Asia Pacific to design/implement integrated solutions using various industry standard technologies and ensuring the long-term customer business needs are met. • Create architectures, designs, and statements of work for pre-sales configurations and customizations of the Software-as-a-Service model. • Demonstrate Customer Experience techniques to clients at various organizational levels and present at events throughout the Asia Pacific region. • Roles included project management of large scale international contact centre deployments and application engineering for various client-driven customisations.