Los Angeles, California, United States
"Bringing clarity, agility, and high-performance to complex operations." Program and Operations Manager with extensive experience in training and a proven track record of success in diverse industries, including construction, electrical, aviation, and emerging technology. Adept at developing and implementing strategic plans, trade partner relationships, and managing cross-functional teams to achieve project goals. Skilled in identifying and addressing challenges, mitigating risks, and driving continuous process improvement. Strong communicator and natural leader with a passion for empowering team members and trade partners through training and ongoing mentorship. Committed to delivering results and fostering collaborative relationships with clients, vendors, and stakeholders. Domains: Aeronautics | Electro-Mechanical | Aviation | Construction | IT | Technology Technical: Salesforce CRM | Smartsheets | Confluence |Lucid | Agile | Box | MS Teams About Me: ✓ Exceptional field operations leader who can handle complex logistics and the needs of resource-heavy, time-sensitive technical projects. Spearheaded major systems implementation and upgrade projects at San Diego International Airport on behalf of Morpho Detection and TSA. 5 years of honorable service in the U.S. Navy managing 3 avionics maintenance programs (ZERO discrepancies following 4 inspections). ✓ Well-developed management skills. Utilizes all assets and resources available. Maximizes employee productivity and performance to achieve corporate goals and objectives. ✓ Can maintain full responsibility for customer relationships, P&L, and KPIs. ✓ Can lead improvements with management to achieve greater efficiency within field areas and on key business initiatives. ✓ Loyal team player who can effectively problem solve and "steer the ship" during crisis.
• Managed all aspects of low voltage electrical installations during the pre-construction process. Ensured on time completion and exceptional quality standards. • Developed and implemented comprehensive technical training modules, including budgets, and resource documentation, to ensure efficient project execution and cost control. • Coordinated and collaborated with cross-functional teams, including engineering, design, and installation, to ensure seamless integration of low voltage systems into new and existing building projects. • Conducted risk assessments and addressed potential challenges and delays ensuring optimal performance systems. • Established and maintained strong relationships with trade partners, contractors, fostering a collaborative environment and promoting VIEW, Inc.'s commitment to customer satisfaction. • Spearheaded ongoing process improvements to optimize efficiency and productivity, resulting in reduced project lead times and increased client satisfaction. • Managed subcontractor selection during quoting and price negotiations while adhering to project specifications and budget constraints. • Provided hands-on training to internal View field and project teams fostering professional development, and enhancing overall team performance in low voltage system project management.
• Leveraged extensive technical knowledge and sales acumen to drive sales growth and achieve revenue targets. • Conducted in-depth product demonstrations and presentations to prospective trade partners, clients, effectively showcasing the value and benefits of VIEW, Inc.'s cutting-edge solutions. • Cultivated and maintained strong relationships with key trade partners, promoting long-term business partnerships. • Collaborated closely with engineering and product development teams to gain a comprehensive understanding of product features and capabilities, creating and managing subsequent technical documentation. • Provided exceptional post-sales support, including product installation, troubleshooting, and training, ensuring high levels of customer satisfaction and loyalty. • Assisted in the development of sales and marketing materials showing thevalue proposition of VIEW, Inc.'s system • Utilized CRM software to efficiently track and manage training and customer interactions, enabling data-driven decision-making and targeted sales efforts. • Collaborated with cross-functional teams, including customer success, project management, and technical support, to ensure a seamless transition from sales phase to eventual installation.
• Developed and maintained long-lasting relationships with key clients, providing exceptional support and ensuring high levels of customer satisfaction and loyalty. • Offered expert guidance and support to clients during the installation, integration, and troubleshooting of VIEW, Inc.'s products, ensuring a seamless customer experience. • Utilized CRM software to effectively manage commissioning and service cases, tracking repairs and replacements.
• Provided timely and compliant on-site technical support and customer service for installed systems at designated airport facilities, forging solid relationships with airport personnel to ensure exceptional service and high KPIs. • Contributed significantly to the successful launch of San Diego International Airport's Terminal 2 by applying in-depth knowledge of CTX 9800 in design and implementation efforts, resolving mission-critical issues with the Project Manager. • Supported the implementation of the Passenger Screening Program across all checkpoints at the airport. • Demonstrated exceptional adaptability in learning and applying skills to diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, X-ray systems, and computer systems. Earned certifications in CTX 9X00, Preventative Maintenance Inspection, and CEIA Maintenance, as well as qualifications in MUX1 and MUX V2. • Enhanced documentation procedures for inspections, maintenance, repair tasks, and system failures, preparing comprehensive reports for both customers and supervisors. • Upheld high-quality standards and provided support to colleagues throughout the Services organization.
• Work Center Supervisor • Managed a diverse team of 5+ personnel, overseeing daily operations, flight scheduling, training, and maintenance. • Conducted regular performance evaluations, identified areas for improvement, and provided mentorship and professional development opportunities, contributing to increased team productivity, morale, and mission readiness. • Program Manager • Maintained 3 robust maintenance programs affecting key aircraft electrical, instrument and power systems, including power generation and distribution, flight instrument and fuel systems, conversion and distribution systems. All programs graded with ZERO discrepancies following 4 major inspections. Noted for knowledge of SH-60 Sea Hawk helicopter • Successfully balanced a rigorous academic training workload, completing courses in organizational maintenance technician, wire system repair, laser safety, and other relevant topics.