Robert T. Scherrer

About

Business Operations Executive Strategic and people-centric Business Operations Executive with over 30 years of success leading national and global teams in outsourced service environments. Recognized for building client-centric, high-performing teams and delivering operational excellence in dynamic, matrixed environments. Skilled in leveraging performance metrics to drive continuous improvement, streamline workflows, and elevate service delivery. Adept at managing large-scale budgets and aligning business strategy with client objectives to boost satisfaction and profitability. A collaborative leader who prioritizes relationship-building—both internally and with local community stakeholders—to foster engagement, support growth, and enhance organizational impact.

Experience

• Williams Lea (11 yrs 11 mos)
  • Director of Client Operations
    Aug 2021 - Present · 5 yrs

  • Business Director, North Asia
    Jul 2017 - Aug 2021 · 4 yrs 2 mos

  • Client Services Director
    Sep 2014 - Jun 2017 · 2 yrs 10 mos

• Japan Facilities Manager- British Embassy Tokyo & Osaka Consulate General at ISS Japan Co., Ltd.
  Sep 2012 - Sep 2014 · 2 yrs 1 mo

• Operations Director, Japan at Regus Japan
  Feb 2011 - Oct 2012 · 1 yr 9 mos

• Chief Operating Officer / General Manager at Nichiai KK
  Aug 2006 - Jan 2011 · 4 yrs 6 mos

  An IT Services, Helpdesk, and Graphic Design company with client focus on foreign-based companies.

• Founder and President at Apex Japan, LLC
  Apr 2003 - Jul 2006 · 3 yrs 4 mos

  Exclusive Japanese Distributor for Guillemot Corporation’s Thrustmaster video game peripherals product line.