London, England, United Kingdom
leading a global team of 40+ and overseeing Talent Acquisition Program Management, Systems & Operations. I scale efficient, high-quality hiring experiences across regions by combining AI-enabled systems, automation, and human-centered execution. My teams deliver seamless interview operations, drive strategic global TA initiatives impacting 12,000+ stakeholders and 5,000 hires annually, and ensure excellence across TA technology, data, and vendor partnerships. Focused on building scalable, data-driven operations that empower recruiters, elevate candidate experience, and enable faster, better, and more consistent hiring worldwide. Skills & Certifications: PMP certified CPMAI certified AgilePM certified Certified trainer for DISC Personality Concept Google Data Studio, Data Literacy for Business & Data Visualization CIPD Certificate in HR Practice Lean Six Sigma / CI Green Belt Certified Multilingual: Native German, Fluent English, Conversational Spanish & Mandarin Business Administration Degree
In my role as Global Head of Talent Acquisition Programs, Systems & Operations, I lead a global organization of 40+ professionals, responsible for scaling efficient, high-quality hiring experiences across regions while enabling our teams to operate as trusted talent partners to the business. I oversee three core pillars: Talent Operations I lead a globally distributed TalentOps team that drives the seamless execution of interview scheduling and interviewer management, ensuring an exceptional candidate experience at scale. The team delivers end-to-end interview scheduling and shadowing, empowered by AI and automation, while evolving coordinators into true talent advisors for account stakeholders, interviewers, and candidates. Our approach blends intelligent systems with a strong human-in-the-loop mindset. Program Management I manage a team of Program Managers who plan and deliver strategic initiatives within the annual Global TA Program. This includes partnering with regional TA leaders to achieve their Measures of Success, leading discovery, solution design, and implementation of innovative processes and systems that continuously improve how we hire. Operating on a scale that impacts 12,000 individuals and facilitates the hiring of 5,000 personnel annually, we undertake projects that range from data analysis and tool/system development to the seamless implementation and rollout of large-scale systems and processes. Systems & Operations I lead the Systems & Operations function, responsible for vendor management and partnerships across our TechStack, Data Analytics & Data Excellence. The team conducts system compliance checks and audits, drives continuous optimisation and rollout of enhancements across the TA technology stack. Across all areas, my focus is on building scalable, data-driven, and human-centered TA operations that empower recruiters, elevate candidate experience, and enable the business to hire better, faster, and more consistently worldwide.
Responsible for building the vision, strategy and execution plan for the talent acquisition organisation, enabling continuous improvement and success for our 250+ recruiting talents and Thoughtworks. Leading a team of 9 project managers. This project management team is one of Thoughtworks most successful change and transformation teams, that constantly looks for opportunities to optimise for quality, consistency, efficiency and scalability in systems/tooling, processes and practices and ensures our teams are empowered to deliver a timely flow of diverse, qualified and engaged talent. We partner with business and technical leaders across Thoughtworks to address the ever-changing needs for business growth, thus sourcing and implementing new systems or building new tools and iterating as and when required. Supporting DEI strategy by building an innovative, collaborative and inclusive environment that attracts candidates and retains employees. My team is instrumental in crafting KPI dashboards to meticulously track our success measures and metrics, ensuring our delivery teams remain informed and aligned. Operating on a scale that impacts 12,000 individuals and facilitates the hiring of 5,000 personnel annually, we undertake projects that range from data analysis and tool/system development to the seamless implementation and rollout of large-scale HRIS systems and processes. Through our strategic initiatives, we drive transformative change that propels Thoughtworks forward in the ever-evolving landscape of talent acquisition and management.
I design and lead global initiatives across our global recruitment function across 14 regions with a focus on leveraging data insights and technology. A big part of my role is tools & systems discovery, integration, implementation & rollout (Build and Buy) and the creation and rollout of recruitment workflows and processes. I work with an amazing team of recruiting leaders and partner with global recruiting teams and business leaders to drive strategic change that improves the experience and efficiency of hiring the best technologists for ThoughtWorks. • Discovery, procurement, configuration and implementation of a global scheduling tool including customisation of interviewer portal (14,000+ users). • Led HackerRank implementation for global Campus hiring including creation of fully customised and inclusive online assessment for Grad Developers. • Project managed the functional and technical integration of our new recruitment teams from the acquisitions Fourkind (Finland/Netherlands) and Gemini (Romania). Introduced best practices for future acquisitions. • Managed global change management programs for referrals, faster interview scheduling & increase of interviewer availability. • Project managed the development of an internal Candidate Experience survey tool and CX metrics dashboard with cNPS. • Managed development and rollout of Referral tool; Introduced global referral processes and policy. • Creation and rollout of interview processes including interviewer guidelines, technical architecture and role attributes for fair, inclusive and consistent decision making. • Co-lead of our Diversity & Inclusive LGBTQI+ networking group that shape and inform internal policies and drive positive change for LGBTQ+ inclusion. • Creation of L&D processes for global recruitment function.
I looked after the recruitment function for all entities within the Zeal Group, working closely and supporting the Business Leaders across all business units including Software Engineering/Technology, Finance, Legal/Compliance, Marketing, HR, Management and Customer Operations while delivering excellent candidate experience with a strong problem solving and consulting mentality. • Built up Talent Acquisition function from scratch. • Developed recruiting campaigns and strategies for Zeal to attract top talent. • Built Employer Brand mission and strategy to position Zeal as a top of mind employer including Glassdoor, LinkedIn, StackOverflow, Homepage/Careers Portal and produced Careers Video. • Lead University relations, career fairs and organised charitable and networking events. • Part of the selection and implementation committee for a suitable ATS. • Developed and launched an engaging employee referral program. • Developed training for managers and employees: Interview Training & Networking Training. • Led Face-to-Face HR interviews to keep quality of employees and culture. • Created and negotiated with preferred suppliers to bring agency costs down. • Introduced recruitment data and reporting to gain business insights.
- Lead and coordination of SW/IT Talent Acquisition Team in EMEA - Training, Mentoring and Coaching - Collaborating and reporting to HR Business Partners and Business Leaders / KPIs driven - Using Data to analyse and monitor recruitment process - Develop and implement staffing strategies to facilitate the identification of Top Talent - Drive the attraction and selection process by innovative and creative direct sourcing methods and channels (Social Media/Web) and keep agency use low - Accountable for end-to-end recruitment cycle for senior technical positions in EMEA region - Team administrator and adviser for ATS (Taleo) - Process outlining, optimization and training on processes - Lean Six Sigma Green Belt Project on how to generate a more gender balanced workforce - Project Manager on expanding 'Woman In NCR' program in EMEA
- Accountable for end-to-end recruitment cycle in EMEA region - Develop and implement functional staffing strategies in support of position requirements to facilitate the identification of Top Talent - Drive the attraction and selection process by innovative and creative direct sourcing methods and channels (Social Media/Web) and keep agency use low - Subject Matter Expert and lead recruiter for Professional Services and Software/IT - Collaborate with HR Business Partners, Hiring Managers and Business Leaders - Collaborate with key members of the management team to establish hiring needs and plans - Keep quality in high volume recruitment environment (up to 40 job requisitions at a time) - Pre-selection and telephone screening of candidates, face-to-face interviews when appropriate - Offering and raising contracts for new joiners and ensuring compliance to all legal requirements - Selection and on-boarding of partner suppliers - Provide recruitment training to all new recruiters in EMEA - Mentoring and Coaching team members - Team administrator and adviser for Recruitment MGMT System (Taleo) - Monthly Reporting to HR Business Partners and Business Leaders / KPIs driven
- Accountable for end-to-end recruitment cycle in Europe - Develop and implement functional staffing strategies in support of position requirements to facilitate the identification of Top Talent - Drive the attraction and selection process by innovative and creative direct sourcing methods and channels (Social Media/Web) and keep agency use low - Collaborate with HR Business Partners, Hiring Managers and Business Leaders - Collaborate with key members of the management team to establish hiring needs and plans - Keep quality in high volume recruitment environment (up to 40 job requisitions at a time) - Pre-selection and telephone screening of candidates, face-to-face interviews when appropriate - Offering and raising contracts for new joiners and ensuring compliance to all legal requirements - Selection and on-boarding of partner suppliers
- Recruitment for various mid and senior level roles in Sales, Marketing, Engineering, Fashion, IT/ Telecom, Manufacturing, Automotive and Medical Science industries - Sourcing, interviewing, matching and placing candidates in Europe - Sourcing Top Talent using social media, company mapping, writing and placing ads - Managed high volume recruitment projects, working on tight deadlines to meet business needs - Excellent local and international sourcing abilities - Comprehensive understanding of companies recruitment needs and requirements - Interview bookings and reference checks - Internal HR activities: o Creating reward and performance scheme for employees o Creating, analysing and interpreting employee satisfaction survey
Managed training and development of apprentices, organised team activities, recruitment, public relations and marketing e.g. organised events, designed brochures and flyers, wrote articles and press releases, managed social media and web portals, implementation of customer satisfaction questionnaire.