Wake Forest, North Carolina, United States
WINDOWS SERVER 2019 Thorough knowledge of Microsoft Windows operating systems, including Active Directory, DHCP, DFS, DNS, new system installations, imaging technologies and upgrades. Full understanding of Local Area Networking, Wide Area Networking, Cisco Systems VPN, and File Management and Maintenance. General knowledge of Linux OS. STORAGE AREA NETWORK Maintain Dell EqualLogic PS4100, NetApp S550 SANs and two Hitachi Adaptable Modular Storage arrays which provided over 70 TB storage to the HP Proliant Blade Server farm. Utilized boot-from-SAN technology. Managed qualified Windows 2003 Server images using HDS Device Manager, Storage Navigator Modular GUI, and Hitachi’s command line interface. VMWARE Installation and configuration of VMWare Server ESX/ESXi 5.1. Manage 5 ESXi 5.0 hosts with over 60+ guest using VMWare Vcenter. BACKUP/RECOVERY Perform daily backup /recovery tasks using Computer Associates ArcServe and Symantec BackupExec backup software. Utilized tape rotation schemes to minimize recovery downtime. Thorough knowledge of disaster recovery procedures. ACTIVE DIRECTORY Thorough knowledge of Active Directory 2003 including domain replication, group policy, and account creation / maintenance. NETWORKING Working knowledge of Cisco Systems networking including Cisco routers, switches, VPN, VoIP telephony, CallManager, Unity voicemail and TCP/IP Protocols. TROUBLESHOOTING Ability to identify Personal Computer/Network environment problems and administer quick and efficient solutions. Motivated self-starter, formulating worker-friendly strategies and taking projects to completion. MICROSOFT EXCHANGE/LOTUS NOTES/ENTERPRISE VAULT Administration, installation and configuration of 200+ client workstations using Lotus Notes & Microsoft Exchange 2003/Outlook 2010. Utilized Enterprise Vault for email archiving/retention. Co-training and support of end users.
Instrumental in setup and maintenance of Corporate Server Environment including VMWare servers, Windows 2003/2008 servers, LAN and WAN. Setup, repair, upgrading and trouble shooting of servers and server based applications. Maintain two NetApp S550 storage arrays and Dell EqualLogic PS4100 SAN. Setup and maintain desktop and laptop computers, printers and fax equipment including Rightfax server. Utilized Dell AppAssure for offsite Disaster Recovery / replication. Responsible for account creation, permissions and access controls and all network administrative tasks. Monitored systems daily using Spiceworks Network monitoring software and Dell OpenManage Essentials. Manage incidents through Numara FootPrints ticket system.
• Maintain AMS200 & AMS1000 storage area network arrays. • Perform zoning of LUNS for Brocade 4900 SAN Switches and Brocade 48000 Director switches. • Maintain 250+ Windows 2003 Servers in an Active Directory environment. • Daily duties include: Disaster Recovery Backups using Computer Associates ArcServe, Symantec Antivirus Solutions, Microsoft Updates. • Worked closely with SQL database admins in support of local SQL 2005 infrastructure. • Assisted Citrix Team lead with support of the Citrix Presentation Server farm.
• Maintained 25+ Windows 2003/2000 Servers in an Active Directory environment. Daily duties included: Disaster Recovery Backups using Symantec BackupExec, Symantec Antivirus Solutions, Microsoft Updates. • Installed and configured Cisco routers & switches in the data center, distribution center & manufacturing plant. • Provided support for remote users by utilizing Cisco’s VPN technologies. • Converted entire phone system to Cisco’s VoIP telephony by utilizing CallManager and Unity voicemail. • Diagnosed connectivity issues using knowledge of TCP/IP Protocols. • Provided Helpdesk leadership support for Helpdesk staff and PC users working in a manufacturing environment. Troubleshoot and solve networking problems. • Assisted remote users in Shanghai, China, New York, California, and North Carolina with all aspects of PC and software support. • Thorough knowledge and support of Active Directory, DNS, DHCP, Windows NT Servers, Windows 2003 Print Servers and NAS storage. • Installed and configured backup utilities, monitored and maintained Windows 2003 Servers in a networked environment. • Program Support - Microsoft Office 2003 Professional; AS/400 Client Access; Optika Imaging System; Most Data Manager installation software; and Adobe Illustrator CS2, PageMaker 7, and Photoshop CS2. • Ability to learn new software concepts and implement tasks.
• Developed new small business to become leading mass marketer of real estate agent listings – including layout, design, imaging, photography, typesetting, and solicitation of sales. • Design and maintain client Web sites using the latest publishing tools. • Key clients include Simpson & Underwood Realtors, Reuben H. Donnelley, James Wilson Ministries, 35MM Graphics, Carolina Pacific International, The Easter Seal Society of NC, and BellSouth. • Diversify business to accept larger scope of clientele.