Singapore, Singapore
Enterprise Platforms
• In Visa's Global Operations team overseeing Cybersource, a payment gateway, ensuring uninterrupted 24/7, 365-day service worldwide • Led daily operations, ensuring seamless transaction processing and driving operational efficiency • Engage with clients to ascertain the root cause of system issues, lead cross-functional teams in swiftly remediating identified issues, and provide regular updates to senior management on the status and resolution of these issues • Managed the implementation of security patches and remediations for Linux servers across multiple data center environments, effectively mitigating potential vulnerabilities • Monitored application performance, ensuring maximum uptime through the implementation of strategic risk mitigation efforts and prompt issue escalations • Efficiently resolve incident tickets and ensured that the SLAs were met for Production and Client Testing Environments • Facilitated the onboarding process of newly recruited members by delivering comprehensive training sessions, ensuring a smooth and effective integration into the team
• Managed Visa Business Solutions real time production services, identifying security vulnerabilities and ensuring timely remediation • Collaborated with cross-functional teams to successfully plan and execute weekly server patching and deployment • Developed and maintained detailed technical documentation for team-managed applications, ensuring accuracy and relevance through regular updates to reflect changes in the applications • Conducted monthly ITDR (IT Disaster Recovery) tests on the team-managed applications
• Collaborated cross-functionally with diverse teams to establish project scope, objectives and deliverables, ensuring alignment with organizational goals and client requirements • Conducted regular project status meetings with project teams, providing comprehensive updates and progress reports to senior management and clients, ensuring project is completed within budget and schedule • Executed comprehensive risk assessments, formulating and implementing effective mitigation strategies to proactively manage project risks • Managed project budgets, ensuring cost-effectiveness and adherence to budget constraints. Implemented strategic adjustments when necessary to maintain financial alignment with project objectives • Designed infrastructures and structures using multiple structural analysis and design software • Led a team of 4 in streamlining and digitalizing the company’s workflow to enhance productivity and improve the quality of deliverables. Collaborated with software vendors to execute action plans and provided timely updates to senior management • Head of the company’s Social and Recreation team, leading a team of 10 in planning and executing monthly in-person and online activities that aim to improve morale and camaraderie within the division
• Contributed to the successful delivery of multiple government projects by utilizing various structural analysis software tools. Prepared and drafted detailed reports for submission, ensuring compliance with project requirements and regulations
• Administered innovative research projects that significantly helped to reduce construction costs • Worked closely with the professor to conducted detailed analysis of research results • Presented the research findings to representatives from various government agencies and business owners at Singapore International Water Week 2018, liaising potential collaborations between interested agencies and NUS