Burnt Hills, New York, United States
Senior professional with 30+ year history of managing large departments/systems/projects, including software implementations for T&E, global corporate card and TMC RFPs, and audit and fraud investigations. Leader and a team player with a proven track record of business process improvement, tightened financial T&E controls, and risk reduction.
-Ownership of entire expense reimbursement system from procurement to reimbursement -System administrator of Concur Travel, Expense, and Company Bill Statements. Configured Concur for expansion from one country of 300 users to seven countries, 2500 users, and 30M in spend -Manage travel related vendor contract reviews, negotiations, and relationships -Rolled out a mandated & consolidated global corporate/p/event card program, increasing rebates by 25% while reducing potential fraud by 90% -Implemented Concur Pay for direct remittance to the corporate card, reducing delinquencies and rebate loss from default by 99%, saving 200-350K/year -Responsible for project timelines, process redesign, procedures and documentation, fraud investigations, end user training and tech support -Design strong audit controls for SOX compliance, as well as travel policies to minimize risk within the T&E environment. Instituted reporting requirements to internal audit for identified fraud to ensure adherence to corporate controls -Build custom reporting using Cognos for FP&A, internal audit, tax, accounting, vendor negotiations, KPIs, benchmarking, and fraud analysis -Successfully integrated 10+ acquired companies, as well as fully supported Gartner in its acquisition of CEB and helped to transition all CEB T&E functions to Gartner teams
-Transitioned $8M of T&E expenses from a paper-based reimbursement and accounting system to a web-based automated system. Reduced reimbursement waits by over 50% -Managed implementation of online travel tool, including timeline, communications, testing, and training of 300+ staff. Successfully moved over 85% of transactions online -Created audit system which identified and collected over $350K in improper reimbursements, and another $150K in savings opportunities -Developed and implemented process improvements related to customer service, fraud management, cost accounting, system administration and integration, and site security
-Managerial oversight of 20+ employees in telecommunications, facilities, travel, reception, and mail/shipping. Responsible for budgeting, resource and strategic planning, staffing, training, and purchasing -Counseled senior executives on new technologies, corporate benchmarking, cost reduction planning, and service enhancements -Responsible for vendor management and contracts related to constuction, security, maintenance, LAN equipment, AV requirements, shipping, and office relocations
-Project management of 90K square feet of new office construction. Assisted with supervision of architects, sub-contractors, time schedules, $5.5M budget, and relocation of the company's 500 staff. Completed the company's two largest projects on time and under budget
-Account management of $7M T&E budget, 6 employee travel department, and a contracted travel agency serving 750 employees -Project management of firm-wide initiatives, including a corporate card RFP and implementation and a campaign to reduce next-day air shipping costs -In charge of vendor negtotiations, contracting, and performance standards