Hong Kong SAR
Seasoned financial services executive with over twenty years of experience in Asset Management, Fund Services & Global Custody, Change / Project Management and Control & Governance across North America, Europe, and Asia Pacific. Proven leadership in top-tier international firms, specializing in Middle & Back Office operations, Client Onboarding, Relationship Management and Workflow Standardization. From my very first day in the financial industry, I have been driven by a passion for building strong client partnerships and transforming complex challenges into tangible results (Multiple funds re-domiciliation and mergers). I am recognized for turning regulatory compliance and risk management into business advantages, not just obligations—delivering successful SOC certification; with exceptional internal controls and business continuity strategies globally which achieve the positive result of securing client retention & market credibility. My leadership philosophy centers on people: I build high-performing, cross-functional teams that achieve ambitious goals and foster a culture of growth and accountability. My comprehensive approach significantly reduced errors and incidents, elevated client satisfaction scores (to 4.5 out of 5). Whether navigating a major acquisition, orchestrating a regional transformation, or elevating client onboarding standards, I bring clarity, energy, and a relentless focus on results (successfully built and led Fund Services teams in multiple locations; Hong Kong, Singapore, Luxembourg). I am now ready for my next challenge—where I can drive change, inspire teams, and help organizations exceed their strategic ambitions.
• Spearheaded the achievement of SOC certification for Client Onboarding, Client Services and Middle & Back Office teams across all regions, enhancing operational credibility. • Established and managed the Internal Audit function, ensuring compliance and risk mitigation across business units. • Developed comprehensive SOPs and policies for Client Onboarding and Operations, streamlining processes and improving service delivery.
• Conducted comprehensive operational risk assessments for onboarding processes, driving efficiency improvements. • Managed a diverse team of Project Managers, ensuring seamless transitions to business as usual (BAU). • Led five operational teams (OEMS, Valuation & Risk, Portfolio Operations, Accounting & Reconciliation, Reporting) across Hong Kong and India, enhancing collaboration and performance. • Analyzed KPIs to identify trends, significantly improving client experience and operational efficiency.
• Supervised end-to-end complex client onboarding projects across the APAC region, enhancing implementation experiences. • Collaborated with sales and stakeholders to secure approvals while maintaining exceptional client satisfaction. • Ensured compliance with regulatory requirements (KYC, AML, FATCA, CRS) to mitigate risks effectively. • Served as KYC Subject Matter Expert, providing strategic insights on international trends and best practices.
• Defined project governance frameworks and coordinated with operational teams to ensure successful project outcomes. • Managed change requests, aligning them with servicing models for seamless implementation. • Led significant projects, including the JP Morgan outsourcing initiative and SFC regulatory compliance, enhancing operational efficiency. • Contributed to the successful mergers of MPF Schemes and re-domiciliation of multiple funds, driving strategic growth.
• Led project planning and coordination for client onboarding and change management initiatives at BNP Paribas Securities Services. • Successfully managed the acquisition of Credit Suisse Fund Services, enhancing service offerings and market presence. • Fostered cross-functional collaboration to streamline processes, resulting in improved efficiency and client satisfaction.
• Oversaw service quality across teams, ensuring high client satisfaction and prompt issue resolution. • Managed the end-to-end client onboarding process, facilitating successful implementation for seamless transition to business-as-usual operations. • Collaborated with cross-functional teams to enhance service delivery, resulting in improved client retention rates.