Roy Chan

Senior Product Designer @ Arc'teryx

Toronto, Ontario, Canada

About

Product Designer and entrepreneur with a track record of shaping user-centered digital experiences across fintech, e-commerce, and loyalty platforms. I specialize in UX strategy, research, and product design, leveraging a journey-centric approach and lean methodologies to drive validation, adoption, and business impact. With experience working across companies of all sizes and UX maturities, I excel at bridging design and strategy to create intuitive, high-performing products. My work involves close collaboration with cross-functional teams, ensuring user insights translate into meaningful solutions that enhance engagement and conversion. Beyond design, I founded Code Hein Coffee Co., applying UX principles to build a distinctive brand and customer experience. Whether leading UX for enterprise platforms or growing a business from the ground up, I thrive on solving complex challenges that create lasting value.

Experience

  • Senior Product Designer at Arc'teryx Equipment
    May 2025 - Present · 1 yr 2 mos

  • Founder at Code Hein Coffee Co.
    Mar 2022 - Present · 4 yrs 4 mos

  • Lead Product Designer & Client Strategist at voyage & loom.
    Mar 2023 - May 2025 · 2 yrs 3 mos

  • Senior Product Designer at Bond Brand Loyalty
    Apr 2021 - Nov 2022 · 1 yr 8 mos

  • Design Career Coach at Eyes High Education & Technologies
    Jun 2020 - Nov 2022 · 2 yrs 6 mos

    Career coaching and mentorship for students and junior professionals in the design industry.