Roxalia Muñoz

Retail Banking & Segment Value Proposition | Retail Strategy | CX/EX | VoC Program Management | Organizational Change Management | Social Development |

Burlington, Ontario, Canada

About

Experience

  • Scotiabank (Permanent Full-time · 9 yrs 8 mos)
    • Head of Retail Banking
      Aug 2025 - Present · 1 yr

    • Director Strategic Initiatives
      Aug 2024 - Aug 2025 · 1 yr 1 mo

    • Director Retail Client Engagement
      Feb 2024 - Aug 2024 · 7 mos

  • Banco de Reservas (Permanent Full-time · 2 yrs 5 mos)
    • Financial Inclusion Manager
      Jun 2015 - Nov 2016 · 1 yr 6 mos

    • Public Sector Business Manager
      Jul 2014 - Jun 2015 · 1 yr

  • Product and Services External Contractual – PEC at Inter-American Development Bank
    Jun 2014 - Aug 2014 · 3 mos

    Project manager - National Strategy for Infant Education

  • Microfinance and Financial Inclusion Consultant at Gabinete de Coordinación de Políticas Sociales
    May 2011 - Jul 2014 · 3 yrs 3 mos

  • Regional Business Manager at Banco de Reservas
    May 2009 - May 2011 · 2 yrs 1 mo