Jersey City, New Jersey, United States
Dedicated professional seeking to obtain a RN position in a stimulating and challenging environment.
Daily Responsibilities: •Ensure patients maintain an acceptable level of personal hygiene. •Clean bed sheets •Work under nursing clinical instructor to provide care •Monitor vital signs •Administer medications after researching effects it will take on patients. •Report any issues that arose during clinical shifts •Research basic needs of patients •Read and understand diagnoses •Clean wounds and recognize pressure ulcer stages •Assists with ambulation and repositioning •CPR/BLS Certified
Daily responsibilities includes: •Handle over hundreds of accounts •Answer emails •Create RMA claims and follow up •Review and revise online orders entered by customers in company's website •Providing product knowledge to customers •Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed •Answering a massive volume of calls per day •Ensuring all customers are directed to proper channels •Responding to emails on behalf of the company's email and own work emails daily and making sure to follow up if needed. •Listen to voicemails and give call backs if needed •Creating "tickets" in regards to customers ongoing issues on the company's website and as well as company issues internally. •Assisting all customer service representatives with entering orders on a daily basis •Securing all in stock and customization orders are entered with no mistakes •Participate in training, refresher courses, and team meetings to acquire utmost knowledge about the products and company. •Maintain the "bins" at zero or at its lowest •Assists colleagues in all departments in need of my assistance. •Work closely with customer service representatives, software developers and sales repesresenatives. •Respond to all feedback tickets received on company's website from customers. •Input orders in the system in the order in which they were received and making sure all charges are correct •Create/Run reports on behalf of my superior at times •Level 1 Web Support for customer issues with company's website and escalate issue if needed to Level 2 Software Developers